Chantelle Bennett

Certified Nursing Assistant (CNA) – Long-Term Care Unit.

• Provided direct care and daily living assistance to residents in a 24-hour care environment, ensuring safety, comfort, dignity, and quality of life.
• Assisted residents with bathing, dressing, grooming, toileting, mobility, transfers, and meal support while promoting independence whenever possible.
• Monitored residents for changes in physical, emotional, and cognitive condition and communicated concerns promptly to nursing staff.
• Managed challenging behaviors, difficult situations, and resident crises with patience, professionalism, and sound judgment.
• Maintained strict infection control, sanitation, and safety standards to help prevent illness and protect resident well-being.
• Protected resident confidentiality and privacy in accordance with healthcare regulations and facility policies.
• Built positive relationships with residents, families, nurses, and interdisciplinary team members through clear and compassionate communication.
• Anticipated resident needs, responded promptly to call lights, and provided individualized support beyond basic care requirements.
• Demonstrated reliability and stamina while working extended shifts in a fast-paced healthcare setting, prioritizing multiple resident needs effectively.
• Documented care accurately and assisted with maintaining a clean, organized, and safe resident environment.
• Monitored residents for changes in physical, emotional, and cognitive condition and communicated concerns promptly to nursing staff.

Professional Summary

Compassionate and dependable healthcare professional , currently studying nursing with experience providing hands-on care in a demanding long-term care setting. Skilled in crisis response, infection control, resident advocacy, communication, and delivering high-quality service under pressure. Known for strong work ethic, ability to manage challenging situations calmly, and commitment to going above and beyond for those in my care.

• Managed guest communications, ensuring prompt responses and high satisfaction levels.
• Coordinated property maintenance, addressing issues to maintain optimal guest experience.
• Developed personalized welcome materials, enhancing guest engagement and local exploration.
• Implemented pricing strategies based on market trends to maximize occupancy rates.
• Streamlined check-in/check-out processes, improving efficiency and guest convenience.
• Analyzed guest feedback to identify improvement areas and enhance service quality.
• Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
• Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Developed a comprehensive house manual to provide clear instructions for guests during their stay.
• Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
• Maintained high occupancy rates through effective marketing strategies on various online platforms.
• Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
• Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and social media marketing.

• Developed and implemented age-appropriate learning activities to enhance child development.
• Established a safe, nurturing environment for children, fostering social and emotional growth.
• Managed daily operations, including scheduling, meal planning, and record-keeping.
• Maintained compliance with local regulations and health standards to ensure safety and quality care.
• Created engaging educational materials that supported various learning styles and interests.
• Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
• Enhanced children''s development by implementing age-appropriate activities and educational programs.
• Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
• Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
• Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
• Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.

• Build strong client relationships through communication and building trust.
• Analyzed client feedback to identify trends, driving improvements in service offerings and support initiatives.
• Monitored industry trends to inform strategic decisions, enhancing competitive positioning within the market.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Waitress / Server

• Delivered exceptional customer service in a fast-paced restaurant environment, ensuring guests felt welcomed, valued, and well cared for throughout their dining experience.
• Accurately took food and beverage orders, answered menu questions, and made recommendations based on customer preferences.
• Resolved customer concerns professionally and efficiently, helping to maintain guest satisfaction and loyalty.
• Worked closely with kitchen and bar staff to ensure timely and accurate order delivery.
• Processed payments, handled cash transactions, and balanced receipts accurately at the end of shifts.
• Maintained a clean, organized, and welcoming dining area in accordance with health and safety standards.
• Built strong rapport with customers through professionalism, warmth, and excellent communication.
• Thrived in a high-volume environment, maintaining accuracy, efficiency, and composure during peak service hours.
• Proactively anticipated guest needs and went above expectations to ensure customer satisfaction.

• Advised clients on skincare and makeup application techniques to enhance beauty routines.
• Conducted product demonstrations, highlighting features and benefits to drive customer engagement.
• Developed customized beauty solutions based on client needs and preferences, ensuring satisfaction.
• Conducted consultations to understand client's desired look.
• Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
• Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
• Maintained counter and display areas for cleanliness and organization.
• Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
• Sanitized makeup tools to avoid spread of infection.
• Created inviting environment for customers by maintaining store organization and cleanliness.