Chantelle Lincoln
Orlando,FL
Summary
Strong customer service skills with customer service .
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
CardWorks Servicing
Orlando, FL
06.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Analyzed customer feedback to drive improvements in service delivery and product offerings.
- Trained new team members on best practices for customer interaction and problem resolution.
- Developed comprehensive knowledge base to expedite issue resolution and reduce call handling time.
- Led initiatives to identify trends in service requests, contributing to proactive solutions and improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Loan Officer
Truist Bank
Orlando
08.2019 - 11.2023
- Ensured compliance with bank policies and procedures when evaluating loan requests.
- Answered customer inquiries involving rates, products and loan application status to provide quality customer service.
- Successfully managed a portfolio of over 200 loan accounts, ensuring timely payments and accuracy of records.
Medical Customer Service Representative
Lincare Medical company
Orlando, FL
08.2018 - 08.2019
- Provided excellent customer service to patients, staff and physicians in a medical office setting.
- Prepared detailed reports regarding customer trends, complaints, resolutions.
- Utilized effective communication techniques to resolve patient inquiries and complaints promptly and professionally.
- Trained new employees on proper telephone etiquette, policies and procedures.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Education
High School Diploma - undefined
Titusville High School
Titusville, FL01.2012
Skills
- Assisted in managing collections processes Supported financial planning initiatives Provided customer service to enhance client satisfaction Facilitated loan servicing tasks Collaborated effectively with team members Aided in loan origination activities Resolved issues through effective problem-solving techniques Fostered positive customer relations Utilized Microsoft Office for various tasks
HR JSON VERSION
1.0.4
Timeline
Customer Support Specialist
CardWorks Servicing
06.2024 - Current
Loan Officer
Truist Bank
08.2019 - 11.2023
Medical Customer Service Representative
Lincare Medical company
08.2018 - 08.2019
High School Diploma - undefined
Titusville High School