Chanti Carpenter
Denver,CO
Summary
Responsive team leader with strong Retail Management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
20
20
years of professional experience
Work History
Store Manager
Red Wing Shoe Company
Denver , CO
2023.01 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Sales Associate Lead
UC Health
Aurora , CO
2022.02 - 2024.11
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Answered incoming telephone calls to provide store, products and services information.
Sales Manager
Goodwill Industries of Denver-Deja Blue
Denver , CO
2012.06 - 2022.03
- Generated company growth for 8 consecutive years through market expansion and sales.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Liaised between cross-functional groups involved in production, design and delivery of products.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Restaurant Server
Pasquini's Pizzeria
Denver , CO
2011.02 - 2012.06
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Restaurant Server
City Grill
Denver , CO
2005.05 - 2007.06
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education
Bachelor of Science - Behavioral Sciences
Metropolitan State University
Denver, COSkills
- Merchandising
- Driving business growth
- Leadership development
- Creating store processes
- Building brand awareness
- Team building
- Customer service
- Project organization
- Team management
- Operational improvement
Timeline
Store Manager
Red Wing Shoe Company
2023.01 - Current
Sales Associate Lead
UC Health
2022.02 - 2024.11
Sales Manager
Goodwill Industries of Denver-Deja Blue
2012.06 - 2022.03
Restaurant Server
Pasquini's Pizzeria
2011.02 - 2012.06
Restaurant Server
City Grill
2005.05 - 2007.06
Bachelor of Science - Behavioral Sciences
Metropolitan State University
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