Chantil Dore
Brooklyn
Summary
Accomplished Pharmacy Technician and Assistant Store Manager at Duane Reade Pharmacy, adept in medication dispensing and inventory management. Demonstrated excellence in fostering team collaboration and enhancing customer satisfaction. Skilled in ensuring compliance with pharmacy laws, with a proven track record of improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Duane Reade Pharmacy
Brooklyn
08.2022 - Current
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Established or maintained medications and other patient profiles.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Managed filing of prescriptions, both electronically and manually.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Prepared prescription transfers to other pharmacies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Interpreted and processed medication orders under supervision of pharmacist.
- Answered telephones to respond to questions or requests.
- Restocked shelves with new supplies of medications as needed.
Assistant Store Manager
Duane Reade Pharmacy
New York
08.2014 - 07.2022
- Trained new employees on store policies, procedures and customer service standards.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated with vendors to secure product availability at competitive prices.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Cayon High School
St. Kitts07-2002
Some College (No Degree) - Arts, Science And General Studies
Clarence Fitzroy Bryant Community College
St. KittsSkills
- Medication dispensing
- Inventory management
- Prescription accuracy
- Insurance billing
- Customer service
- Team collaboration
- Record keeping
- Quality assurance
- Medicare and medicaid process
- Answering customer questions
- Pharmacy law compliance
- Insurance reconciliation
- FDA and HIPAA compliance
- Data Entry, Basic Microsoft Work and Basic Microsoft Excel
Timeline
Pharmacy Technician
Duane Reade Pharmacy
08.2022 - Current
Assistant Store Manager
Duane Reade Pharmacy
08.2014 - 07.2022
High School Diploma -
Cayon High School
Some College (No Degree) - Arts, Science And General Studies
Clarence Fitzroy Bryant Community College