Hi, I’m
Chantria Muniz
Orlando,FL
Summary
Accomplished Pet Stylist and Manager with a proven track record at Petsmart and Barknona Dog Hotel, enhancing customer satisfaction and team performance. Expert in Doodle styling and animal behavior, I've significantly increased repeat business through exceptional communication and grooming techniques. My leadership and continual learning mindset have driven team success and operational excellence.
Overview
2025
years of professional experience
Work History
Petsmart
Pet Stylist
Job overview
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
Barknona Dog Hotel
Manager
03.2021 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Cypress Creek High School Orlando, FL
High School Diploma
2016
Skills
- Patience and empathy
- Animal behavior
- Product knowledge expertise
- Appointment scheduling efficiency
- Basic animal first aid
- Creative styling
- Safe equipment usage
- Continual learning mindset
- Expert grooming techniques
- Strong communication skills
- Hygiene and cleanliness
Languages
Spanish
Native or Bilingual
Timeline
Manager
Barknona Dog Hotel
03.2021 - Current
Pet Stylist
Petsmart
Cypress Creek High School
High School Diploma
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