Chan Young Kong
Whitestone,NY
Summary
Born and raised in Guatemala City. Nationality from South Korea. Fluent in English and Spanish and Korean is intermediate. Good listener, and a great learner. Pays full attention to the duties and tasks presented and makes sure to complete them accordingly. Quick learner and a good team player. Works efficiently with colleagues by building relationships and providing good assistance. Worked night shifts as a server in New York City Korea Town, so can work very well under high pressures and high demand situations
Overview
2
2
years of professional experience
Work History
Manager
Happy Karaoke
08.2022 - Current
- Organize Employee Schedule and hours
- Hire and Train staff to follow store procedures
- Order food and supplies
- Monitor quality of food and presentation
- Keeping customers happy and handling complaints
- Supervising daily shift operations
- Mantaining safety procedures
- Keeping data of money and handling cash register
Server and Cashier
Gong Cha
05.2022 - 07.2022
- Morning Prep to Open as well as Clean up and prep for Closing
- Customer Service
- Cashier
- Make and Serve Bubble Tea, Bubbles, Smoothies, Coffee
- Maintenance and restocking of toppings bar
- Inventory reports
- Cleaning of machines, topping bar, appliances, floors, windows, bathroom.
Server and Bartender
Karaoke City
09.2021 - 12.2021
- Took customers to the karaoke rooms, and explained to them the whole process on how to work the karaoke room
- Explained the offers we currently had at the moment, and took orders from the rooms
- Made drinks at the bar and delivered it to the customers in their specific rooms
- Cleaned the area, such as the bathrooms, the rooms, the hall way.
Call Center Customer Service Representative
Walmart, Guatemala City
08.2020 - 05.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Salesman/Customer Service
Verizon
09.2019 - 01.2020
- Open and Close Store Protocol
- Answered customers' questions and addressed problems and complaints in person and via phone
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education
Bachelor of Science - Business International Business Management
Bloomfield College
467 FRANKLIN ST. BLOOMFIELD, NJ 0700307.2022
High School Diploma -
Christian Academy of Guatemala
Guatemala, Guatemala City06.2016
Skills
- Customer service, Listening, Fast and Efficient, Organized, Computer proficiency,
- Problem-Solving abilities, Restaurant experience, Trilingual, Excel, Microsoft Word
- Sales and Marketing
- Business administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working
Timeline
Manager
Happy Karaoke
08.2022 - Current
Server and Cashier
Gong Cha
05.2022 - 07.2022
Server and Bartender
Karaoke City
09.2021 - 12.2021
Call Center Customer Service Representative
Walmart, Guatemala City
08.2020 - 05.2021
Salesman/Customer Service
Verizon
09.2019 - 01.2020
Bachelor of Science - Business International Business Management
Bloomfield College
High School Diploma -
Christian Academy of Guatemala
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