Chanz Williams
Hampton
Summary
Motivated and efficient professional with 15+ years of experience in customer service and logistics. Skilled in Microsoft Office, materials handling, and leadership, with a proven track record of enhancing process efficiency and customer satisfaction. Pursuing CompTIA A+ certification to advance in the IT industry, showcasing a commitment to continuous learning and professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Newport News
09.2020 - Current
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
AFE Packer
Amazon
Suffolk
01.2024 - 05.2025
- Filled out paperwork associated with the packing process including bills of lading, invoices, manifests .
- Collaborated with coworkers to ensure efficient completion of tasks within established timelines.
- Operated automated packaging equipment as needed.
- Recorded data such as weight, time, date, quantity packed, and product type accurately in logbooks or databases.
Delivery Driver
Amazon
Fredericksburg
11.2022 - 06.2023
- Safely operated Amazon-branded van to deliver packages, ensuring timely and accurate deliveries
- Achieved high customer satisfaction by consistently meeting delivery deadlines and handling package with care
- Utilized GPS and route optimization tools to enhance delivery efficiency and reduce travel time
- Collaborated with team members to streamline delivery processes and improve overall performance
- Independently managed daily delivery schedules, demonstrating strong time management and problem-solving skills
- Efficiently managed daily delivery routes, ensuring the timely distribution of packages
- Maintained high accuracy in package handling, reducing misdeliveries and enhancing customer satisfaction
Cap Team Two Associate
Walmart
Newport News
06.2018 - 09.2020
- Collect and verify product quantities for accurate order fulfillment, ensuring precise packing materials
- Utilize GPS to locate and scan items, boosting productivity and efficiency
- Weigh and inspect items for quality control, maintaining high standards
- Manage inventory meticulously, reducing errors and enhancing accuracy
- Implemented new scanning system, significantly improving process efficiency
- Streamlined order fulfillment by developing a robust tracking system
- Enhanced packing accuracy by 30% through precise item verification
- Introduced advanced sorting techniques, boosting efficiency
Order Picker
Pepsi Co
Newport News
01.2018 - 04.2018
- Located and packed items for orders, ensuring accuracy and timely delivery
- Boosted order fulfillment efficiency, reducing errors and delays
- Utilized warehouse management software for inventory tracking
- Collaborated with team to streamline packing processes
- Consistently met daily order targets, improving overall warehouse productivity
Sales Associate/Customer Service
ABC Store
Hampton
07.2015 - 01.2018
- Assisted customers independently, enhancing their shopping experience
- Maintained a positive attitude, ensuring customer satisfaction and loyalty
- Boosted store efficiency by streamlining inventory processes as Sales Associate
- Managed product ordering, ensuring optimal stock levels and customer satisfaction
- Organized and executed customer events, enhancing store engagement
Sales Associate/Customer Service
711 Franchise
Newport News
11.2013 - 07.2015
Security Guard Officer
Top Guard Security
Hampton
11.2012 - 10.2013
- Monitored sites to prevent theft, vandalism, and fire, ensuring safety and security
- Reported irregularities and informed violators of policies, reducing incidents
- Restrained trespassers, maintaining order and compliance with legal requirements
- Enhanced site security by diligently monitoring areas, significantly reducing potential threats
Sales Associate/Customer Service
Walmart
Woodbridge
01.2012 - 11.2012
- Provided exceptional customer service, managed tasks, and contributed to team environment
- Operated cash register, received orders, and assisted in food preparation
- Streamlined order processing, significantly enhancing customer satisfaction
Aviation Ordnance man
United States Navy
Norfolk
09.2009 - 12.2011
- Monitored and assembled bomb builds, ensuring precision and safety, enhancing mission success
- Inspected and tested aircraft systems, maintaining operational readiness and reducing downtime
- Performed preventive maintenance and repairs, significantly improving equipment reliability
- Loaded and fused ammunition, ensuring timely and accurate arming/de-arming of aircraft for missions
Education
M.B.A. - Business Administration
Saint Leo University
Saint Leo, FL10.2023
B.A. - Sociology
Saint Leo University
Saint Leo, FL03.2022
High School Diploma -
Grass field High School
Chesapeake, VA01.2008
Skills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
Certification
IT Support Professional Certificate, Google, 03/01/24, Present
Timeline
AFE Packer
Amazon
01.2024 - 05.2025
Delivery Driver
Amazon
11.2022 - 06.2023
Delivery Driver
DoorDash
09.2020 - Current
Cap Team Two Associate
Walmart
06.2018 - 09.2020
Order Picker
Pepsi Co
01.2018 - 04.2018
Sales Associate/Customer Service
ABC Store
07.2015 - 01.2018
Sales Associate/Customer Service
711 Franchise
11.2013 - 07.2015
Security Guard Officer
Top Guard Security
11.2012 - 10.2013
Sales Associate/Customer Service
Walmart
01.2012 - 11.2012
Aviation Ordnance man
United States Navy
09.2009 - 12.2011
M.B.A. - Business Administration
Saint Leo University
B.A. - Sociology
Saint Leo University
High School Diploma -
Grass field High School
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