CHAR GREEN
Laticrete
Corona,CA
9
years of professional experience
Customer service professional with expertise in the distribution industry. Skilled in fostering client relationships and enhancing customer satisfaction. Focused on quality, speed, and process optimization to drive business growth and success.
Work History
Customer Service Representative
3 Years 1 Month- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Process orders, claims and returns
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
1 Year 11 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure accurate follow-up actions.
- Assisted in training new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance service delivery and improve overall customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and complaints
Customer Service Representative
3 Years 11 Months- Informed customers about promotions, contributing to increased sales.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Fostered customer loyalty and encouraged repeat business, driving sales growth.
- Managed between 50 or more calls per day.
Education
Associate of Science - Child Development
Skills
Product upselling
Emotional Intelligence
Product upselling
Difficult customer management
Order exchanges
Customer needs assessment
CRM software utilization
Efficient and Detail-Oriented
Customer service focus
Active listening
Relationship building
Call center operations
Timeline
Customer Service Representative
Laticrete
2023.08 - 2026.09Read More
Customer Service Representative
Analytik Jena
2021.07 - 2023.06Read More
Customer Service Representative
Zep
2017.04 - 2021.03Read More
Cerritos Community College
Associate of Science from Child Development
Read More