Charaybian Coles
Essex,MD
Summary
Reliable and hard working Medical Assistant and Customer Service with a verifiable track record of positively interacting with patients and customers. My long term goal is to be a first responded with a degree background.
Overview
13
13
years of professional experience
Work History
Server
Chefs Expressions
Monkton, MD
08.2015 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Implemented sanitary food handling, holding and service protocols.
Medical Assistant
Clearway Pain Solutions Institute
1576 Merritt Blvd
05.2023 - 05.2025
- Collect specimen
- Workers Comp
- Collect Vitals
- Draw injections (steroid, Durolane, Gelsyn, etc)
- Vitals
- Task check off
Call Center Agent
Abacus Staffing
Hunt Valley, MD
12.2020 - 01.2023
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Reviewed files, records and other obtained documents to respond to customer requests.
Medical Assistant
Podiatry Associates, PA
Cockeysville, MD
09.2022 - 12.2022
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
Emergency Medical Responder
Charlestown Erickson Living
Catonsville, MD
05.2020 - 06.2022
- Assessed patient needs and checked vital signs to determine treatment.
- Documented medically relevant information to track medications.
- Used stretchers and other medical appliances to safely remove patients from emergency scene.
- Treated patients with impaired airways and other respiratory problems to create flow of oxygen.
- Reassured patients by explaining steps in emergency assessment process.
- Surveyed emergency scenes consisting of multiple patients and promptly set up triage.
- Opened and maintained airways of unconscious patients to promote respiration.
- Redirected traffic around emergency environments in absence of law enforcement.
- Controlled hemorrhage by suturing and bandaging wounds.
- Documented calls in reports detailing incident type and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
Medical Assistant
Mercy General Hospital
Baltimore, MD
02.2019 - 04.2019
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant
Das Pediatrics LLC
Baltimore, MD
03.2018 - 06.2018
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
Medical Assistant
Saluja Medical Associates
Baltimore, MD
09.2017 - 03.2018
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant
Goodtime Pediatrics
Baltimore, MD
06.2017 - 08.2017
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Gallery Host
Hyatt
Baltimore, MD
11.2014 - 09.2015
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Provided guest assistance and information regarding local attractions and points of interest.
- Answered guest inquiries regarding hotel offerings and services.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Cashier
Target
Cockeysville, MD
10.2012 - 01.2014
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Certification - Medical Assisting
Fortis Institute
Towson, MD01.2017
High School Diploma -
Dulaney High School
Timonium, MD05.2012
Skills
- Dining customer service
- Table setting arrangements
- High-volume dining
- Buffet setup and takedown
- Safe food handling
- HIPAA compliance
- Inventory and supply management
- Restocking lab supplies
- Communicating with patient families
- Medical terminology
- Sterile technique
- Lab equipment setup
- Customer communications
- System documentation
- Account updating
- Data entry
- Professional telephone voice
Education and Training
other,other
Timeline
Medical Assistant
Clearway Pain Solutions Institute
05.2023 - 05.2025
Medical Assistant
Podiatry Associates, PA
09.2022 - 12.2022
Call Center Agent
Abacus Staffing
12.2020 - 01.2023
Emergency Medical Responder
Charlestown Erickson Living
05.2020 - 06.2022
Medical Assistant
Mercy General Hospital
02.2019 - 04.2019
Medical Assistant
Das Pediatrics LLC
03.2018 - 06.2018
Medical Assistant
Saluja Medical Associates
09.2017 - 03.2018
Medical Assistant
Goodtime Pediatrics
06.2017 - 08.2017
Server
Chefs Expressions
08.2015 - Current
Gallery Host
Hyatt
11.2014 - 09.2015
Cashier
Target
10.2012 - 01.2014
Certification - Medical Assisting
Fortis Institute
High School Diploma -
Dulaney High School