Charday Sykes
Rosedale
Summary
Analytical and focused Administrative Support Coordinator adept at evaluating office processes to improve efficiency and accuracy. Offering 7 years of administrative support experience, including schedule management, accounting support and customer service. Proficient in Excel with expertise in electronic document management, Soarian, Allscripts, and GECB.
Overview
8
8
years of professional experience
Work History
Senior Administrative Support Coordinator
Maternal Fetal Medicine/ OBGYN
New Hyde Park
02.2022 - Current
- Coordinated office operations and maintained efficient workflow within the administrative team.
- Assisted in preparing reports and presentations for internal and external meetings.
- Developed and implemented office procedures to improve organizational efficiency.
- Maintained confidential files and records, ensuring compliance with company policies.
- Provided training and support to new administrative staff on office protocols and tools.
- Supervised the work of junior administrative assistants as needed.
- Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
Lead Administrative Support Associate
Maternal Fetal Medicine
Great Neck
12.2020 - 02.2022
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Analyzed operational performance to identify inefficiencies and proposed actionable solutions.
- Served as liaison between departments to implement improvement plans and changes.
- Created and updated Excel spreadsheets to reflect current facility utilization data.
- Delivered exceptional administrative and customer service to maintain smooth patient and workflow.
Practice Office Associate
North Shore Women's Health
Great Neck
06.2018 - 12.2020
- Performed general office duties such as typing and proofreading correspondence, distributing and filing official forms and scheduling appointments.
- Maintained service excellence, working closely with patients to quickly address needs and resolve issues or complaints.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Education
Master of Science - Health Administration
Hofstra University
Hempstead, NY4 2019
Bachelor of Science - Community Health Services
York College Of The City University Of New York
Jamaica, NY4 2016
Associate of Science - Health Education
Nassau Community College
Garden City, NY4 2014
Skills
- Employee training and development
- Billing and coding
- Excel spreadsheets
- Multi-line phone systems
- Super User (level7)
- Efficiently resolves issues through problem analysis and system utilization
- Efficient in Excel and Microsoft Word
Timeline
Senior Administrative Support Coordinator
Maternal Fetal Medicine/ OBGYN
02.2022 - Current
Lead Administrative Support Associate
Maternal Fetal Medicine
12.2020 - 02.2022
Practice Office Associate
North Shore Women's Health
06.2018 - 12.2020
Master of Science - Health Administration
Hofstra University
Bachelor of Science - Community Health Services
York College Of The City University Of New York
Associate of Science - Health Education
Nassau Community College