Chareka Coles
Atlanta
Summary
Creative professional offers proven track record of successful programming strategies. Results-driven individual leverages advanced strategies and tactics that drive viewership and revenue. Proficient in content analysis, budgeting and forecasting.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Cencora
06.2024 - Current
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned and uploaded medical records into electronic medical records system.
CUSTOMER RETENTION EXECUTIVE
AT&T
08.2018 - 06.2024
- Identified potential opportunities to retain current customers
- Implemented strategies focused on improving the overall customer experience
- Collaborated with marketing team on promotional offers that increased sales
- Analyzed customer complaints and provided solutions to address issues quickly
Order Processing Specialist
Bullet Line LLC
04.2015 - 09.2018
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Processed payments through secure online systems while adhering to strict data privacy regulations
- Created streamlined processes for order entry, payment processing, shipping, and inventory tracking
Education
High School Diploma -
Miami Carol City Senior High
Miami Gardens, FL06-2007
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- HIPAA compliance
- Clinical documentation
- Medical terminology understanding
Timeline
Program Coordinator
Cencora
06.2024 - Current
CUSTOMER RETENTION EXECUTIVE
AT&T
08.2018 - 06.2024
Order Processing Specialist
Bullet Line LLC
04.2015 - 09.2018
High School Diploma -
Miami Carol City Senior High
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