Charissa Feldborg
Key West,Florida
Summary
Dedicated medical professional with expertise in clinical leadership, patient care coordination, and HIPAA compliance. Committed to enhancing patient education and improving clinic operations for optimal service delivery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Medical Assistant
Southernmost Foot and Ankle
Key West
01.2018 - Current
- Collaborated with physicians to develop treatment plans tailored to individual patient needs and conditions.
- Conducted patient education sessions on foot health, improving overall patient understanding of care options.
- Analyzed workflow processes to identify areas for improvement, increasing team productivity and service quality.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Veterinary Assistant
All Animal Clinic
Key West
01.2016 - 01.2017
- Assisted veterinarians during examinations and surgical procedures to ensure optimal patient care.
- Monitored animal behavior and vital signs to identify potential health issues for timely intervention.
- Provided client education on pet health, nutrition, and preventative care to enhance owner engagement.
- Maintained accurate medical records and updated patient information in electronic health record systems.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
Front Desk Receptionist
Truman Medical Center
Key West
01.2014 - 01.2017
- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Managed scheduling and appointment confirmations to enhance operational efficiency.
- Collaborated with healthcare staff to streamline patient check-in processes.
- Provided administrative support by handling phone inquiries and directing calls appropriately.
- Maintained accurate patient records using electronic health record systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Key West High School
Key West05-1999
Bachelor of Science -
University of Maine
Orono, MESkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Professionalism and ethics
- Patient care coordination
- Clinical flow management
- Electronic health records management
- Appointment setting
- Data entry
- Payment collection
- Patient flow management
Certification
- CMA - Certified Medical Assistant
- Certified phlebotomist
Timeline
Lead Medical Assistant
Southernmost Foot and Ankle
01.2018 - Current
Veterinary Assistant
All Animal Clinic
01.2016 - 01.2017
Front Desk Receptionist
Truman Medical Center
01.2014 - 01.2017
Bachelor of Science -
University of Maine
High School Diploma -
Key West High School