Charissa St. Thomas
Hobart,WI
Summary
High-performing operational and sales leader skilled in managing diverse teams to drive consensus and achieve targets. Experienced in both standalone stores and mall environments. Expertise in revitalizing operations and adapting to evolving market conditions.
Overview
16
16
years of professional experience
Work History
Store Manager
UScellular
02.2018 - Current
- Drove customer engagement and revenue growth through proactive interaction.
- Analyzed performance data to enhance operations and sales effectiveness.
- Trained and mentored Sales Professionals and Leadership to meet goals.
- Led monthly meetings to celebrate success and identify opportunities.
- Managed staff schedules based on sales volume and needs.
Sales Manager
UScellular
01.2012 - 02.2018
- Monitored employee performance for skill development, promotions, and necessary corrective actions.
- Coached and mentored employees on business growth, personal development, and performance.
- Earned respect by driving high performance while fostering a positive work environment.
- Managed staff coordination, including hiring, training, and scheduling
Sales Professional
UScellular
12.2008 - 01.2012
- Consistently exceeded sales goals and product quotas.
- Built strong rapport with clients and developed a loyal customer base.
- Effectively resolved difficult customer situations with tact.
- Accurately managed cash handling and deposits.
- Trained and mentored employees in daily responsibilities.
Education
High school diploma -
NEW Lutheran High School
Green Bay01.2004
Skills
- Leadership
- Development
- Product Sales
- Goals
- Performance
- Staff Management
- Problem-solving
- Customer service
Accomplishments
- Exceeded monthly store sales goals 3 months in a row.
- Managed a store that exceeded company expectations in every category during the 1st quarter.
Leadership Excellence Award
The Leadership Excellence Award is an annual award given by our senior leadership team to leaders within our organization who produce outstanding results by motivating, developing and inspiring their teams. They lead through the pillars & practices of the D.O. and help drive behaviors that shape our culture.
Timeline
Store Manager
UScellular
02.2018 - Current
Sales Manager
UScellular
01.2012 - 02.2018
Sales Professional
UScellular
12.2008 - 01.2012
High school diploma -
NEW Lutheran High School
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