Charisse Bergado
Https://www.linkedin.com/in/charissebergado/
Summary
I graduated with a B.A. in Psychology, leveraging my knowledge to transition into the Human Resources field. Experienced in various HR functions, I've navigated the intricacies of people operations. Despite a recent layoff due to market shifts, I exercise dedication to serving others. Currently seeking contract and full-time opportunities; eager to apply my transferable skills and contribute to the well-being of both individuals and organizations.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
Bigge Crane & Rigging Co
San Leandro, California
07.2024 - 09.2024
- Addressed employee concerns relative to policies, benefits, hiring processes, etc.
- Facilitated the onboarding process and finalized paperwork for new hires, such as offer letters, reference checks, I-9 verifications, background checks, pre-employment drug testing via internal systems and ADP.
- Assisted in the execution of various HR projects, i.e., wellness program, health fairs and communication luncheons.
Human Resources Specialist (Benefits Specialist, TEMP at Visa)
Collabera
Foster City, California
05.2024 - 06.2024
- Addressed Tier 1-3 benefits ticket inquiries via HR Shared Services Model (i.e., medical, dental, vision, perks, 401k, pension, etc.) via HRIS system: ServiceNow.
- Collected retirement plan documentation and audited for calculations and validity with broker, Willis Towers Watson (WTW) of (Pre-2002, post-2002, cash balance) plans.
- Partnered with HR Shared Services team to address benefits questions (eligibility, LOA, 401k, system, and plan issues).
Human Resources Partner Specialist
Accenture
San Francisco, California
07.2022 - 12.2023
- POC for the Google client (Operations Software & Platform, Hardware, Trust & Safety, Youtube).
- Provided advice and counsel to managers and employees on performance-related issues, including succession planning, employee development, compensation and benefits, and performance improvement.
- Promoted employee and organizational development, including performance management programs, skills gap analysis, and individual career development.
- Supported talent initiatives where the impact is significant in supporting organization needs.
- Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), and management development.
- Delivered a seamless experience to employees across all HR programs and processes, leveraging Accenture and Google programs, policies, systems, and incorporating subject matter expertise across HR functional areas.
People Consultant (Full-Time Contractor, HR Generalist)
Google
Mountain View, California
09.2021 - 05.2022
- As part of the HR Shared Services model, supported and provided consultation to the business, answering employee and manager questions (Tier 1-3) using the Salesforce ticketing system addressing HR programs, policies, and other HR-related items (i.e. performance, compensation, career goals, etc.) and assigned to the appropriate SME where necessary.
- Advised on performance management issues, navigated through investigations and triaged intake.
- Assisted People Partners with planning and roll-out of HR programs and initiatives.
- Identified opportunities to improve HR policies by connecting the dots across multiple experiences of Googlers/Managers.
- Identified and proposed solutions to correct inconsistent HR policies and gaps.
Senior Human Resources Generalist
Yahoo
Sunnyvale, California
03.2017 - 06.2021
- Delivered outstanding customer service, value and best in class HR support (Tier 1-4) to internal customer groups through HR Shared Services model globally and assist Tiers 1-2 through Jira and Service Now ticketing systems and ADP benefits system.
- Integration/Reduction in Force support (Yahoo, AOL, Oath, Verizon Media); draft communications using Google Docs and Microsoft.
- Benefits administration of health and wellness programs (medical, dental, vision, COBRA, FSA, HSA, 401k, EAP, life insurance, perks, etc.)
- Provided effective, thoughtful coaching and feedback to build management and leadership capabilities for managers and employees (employee relations, performance management, career development).
- Reviewed quarterly employee survey result scores and provide change management, process improvement, and goal setting for managers using Gallup Survey metrics.
Human Resources Generalist (Contract at Yahoo!)
Collabera
Sunnyvale, California
08.2016 - 03.2017
- Managed employee requests through ticketing system, ServiceNow and reconcile or escalate requests to Center of Excellence partners.
- Audited, updated and corrected employee data in HRIS system (Workday) and ensure SOX compliance region-wide (APAC, EMEA, CAN, LATAM, US).
- Ran report metrics to identify trends of employee requests (top and bottom) and provide actionable solutions via Service Now and Workday HRIS system.
- Managed employee exits (notifications, performance improvement plans, warnings, exit interviews, process improvement, org changes).
- Managed end-to-end process for global new hire orientation, new hire enrollment, and U.S. open enrollment.
Education
Bachelor of Arts - Psychology
California State University, East Bay
Skills
- Customer Service
- Data Integrity and Management
- HR Projects and Programs
- HR Shared Services
- HR Support
- New Hire Orientation (US/Global)
- New Hire Enrollment (US/Global)
- Onboarding/Offboarding
- People Operations
- Policy Compliance
- Process Improvement
- US Open Enrollment
Timeline
Human Resources Specialist
Bigge Crane & Rigging Co
07.2024 - 09.2024
Human Resources Specialist (Benefits Specialist, TEMP at Visa)
Collabera
05.2024 - 06.2024
Human Resources Partner Specialist
Accenture
07.2022 - 12.2023
People Consultant (Full-Time Contractor, HR Generalist)
Google
09.2021 - 05.2022
Senior Human Resources Generalist
Yahoo
03.2017 - 06.2021
Human Resources Generalist (Contract at Yahoo!)
Collabera
08.2016 - 03.2017
Bachelor of Arts - Psychology
California State University, East Bay
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