Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charisse Lasane

Port Saint Lucie

Summary

Attentive Assistant Store Manager offering 10+ years of leadership experience in the retail banking industry, with a strong background in building successful teams. Driven to encourage, empower, and promote success, providing the necessary tools and support to our colleagues for a better customer experience within our communities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

TD Bank
Stuart
11.2021 - Current
  • Developed strategies for improving operational efficiency within the branch.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Participated in community outreach activities to promote brand awareness.
  • Ensured compliance with federal regulations related to banking practices.
  • Conducted regular meetings with employees to discuss performance goals and objectives.
  • Maintained communication with other departments regarding changes in policies or procedures.
  • Monitored daily operations of the branch, including staff management, customer service and security protocols.
  • Provided training to new hires on banking processes and procedures.
  • Identified areas of improvement within the branch operations through analysis of customer feedback surveys.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Coach and develop my team to ensure accuracy and growth within each individual role.

Customer Service Representative

TD Bank
Stuart
03.2020 - 11.2021
  • Increased customer satisfaction ratings in LEI surveys by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Cross-sold bank products opened both personal and business accounts, and credit card applications.
  • Assisted customers in completing notary needs.
  • Uncovered customer home lending needs, and completed applications.
  • Improved product knowledge on continuous basis to provide optimal service and achieve quarterly personal/store SR goals.

Head Teller

TD Bank
Port Saint Lucie
06.2015 - 03.2020
  • Completed monthly audits and managed overdraft reports.
  • Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
  • Identified transaction errors when debits and credits did not balance.
  • Handled complex transactions and provided backup support to other tellers as needed.
  • Supervised and trained team of tellers, enhancing productivity and customer service skills.
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Assisted in mentoring new Head Tellers on operational procedures, policies, and regulations.

Teller

TD Bank
Jensen Beach
06.2014 - 06.2015
  • Provided exceptional customer service while accurately processing routine transactions.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained accurate records of all transactions for compliance purposes.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Shift Manager

Nutrition Smart
Port Saint Lucie
09.2013 - 06.2014
  • Managed pricing changes by keeping track of current market trends and competitor prices.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Maintained accurate records of daily sales transactions using POS systems.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with all company policies and procedures related to operations of the store.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Complete daily deposits, monitor the safe, and make bank deposits..
  • Receive invoices and enter inventory into data entry system for reconcilement.
  • Daily administrative duties.

Assistant Manager

Little Caesars
Port Saint Lucie
07.2012 - 09.2013
  • Oversee and direct all aspects of restaurant operations, ensuring smooth and efficient service.
  • Ensure a positive customer experience by addressing concerns, resolving issues, and maintaining high standards of service.
  • Manage inventory levels, minimize waste, and ensure adequate supplies are available for production.
  • Maintain and balance cash drawer and all daily in-store revenue as well as deliver bank deposits.
  • Manage costs, track revenue, and ensure the restaurant meets financial goals and targets.
  • Train, supervise, and motivate employees, including scheduling, performance evaluations, and addressing employee concerns.
  • Ensure the restaurant complies with all relevant laws, regulations, and company policies.

Education

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
05-2012

Some College (No Degree) - Criminal Justice/Psychology

Indian River State College
Port Saint Lucie, FL

Skills

  • Operational efficiency
  • Team leadership, relationship building, and management
  • Excellent verbal and written communication
  • Customer service and engagement
  • Mentoring and coaching
  • Hiring, training, and developing employees
  • Organizational skills
  • Issue resolution

Certification

  • Notary Public State of Florida- 06/2018
  • NMLS ID# 1775245- 06/2018

Timeline

Assistant Store Manager

TD Bank
11.2021 - Current

Customer Service Representative

TD Bank
03.2020 - 11.2021

Head Teller

TD Bank
06.2015 - 03.2020

Teller

TD Bank
06.2014 - 06.2015

Shift Manager

Nutrition Smart
09.2013 - 06.2014

Assistant Manager

Little Caesars
07.2012 - 09.2013

High School Diploma -

Treasure Coast High School

Some College (No Degree) - Criminal Justice/Psychology

Indian River State College

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