Charity Christon-Dawson
Louisville,KY
Summary
Detail-oriented professional with strong skills in patient scheduling and insurance verification. Committed to enhancing patient experiences through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Foot & Ankle Care
Louisville, Kentucky
09.2021 - 12.2021
- Welcomed patients professionally and helped create a comfortable clinic environment.
- Answered incoming calls and booked appointments efficiently for patient visits.
- Supported patients with form completion and insurance verification promptly.
- Assembled patient charts and reviewed documentation for visit readiness.
- Collected patient details and checked insurance information to build daily chart schedules for providers.
Office Management Assistant
Kentuckiana Foot & Ankle Sports Medicine
Louisville, Kentucky
10.2017 - 11.2020
- Coordinated appointment scheduling and staff meetings to enhance team collaboration.
- Streamlined office procedures by updating calendars, scheduling appointments, and preparing reports to maintain current records.
- Managed daily office correspondence and kept filing systems organized.
- Monitored office supplies inventory and arranged reorder requests for needed items.
- Provided administrative help to staff through copying, scanning, filing, and supply ordering.
- Organized paper and electronic filing systems to ensure easy access to information.
- Entered data into multiple computer systems accurately and efficiently.
- Answered incoming calls professionally and transferred callers to appropriate personnel.
- Gathered and organized files systematically for easy access and retrieval., built spreadsheets, faxed reports, and scanned documents to support workflow.
Education
Associates Degree Business Computer Specialists - Information Technology
Decker College
Louisville, KY06-1999
Skills
- Patient scheduling
- Appointment scheduling
- Insurance verification
- Chart preparation
- Data entry
- Document management
- Administrative support
- Customer service
- Record keeping
- Attention to detail
- Problem solving
- Conflict resolution
- Patient interaction
- Problem solving
Timeline
Front Desk Receptionist
Foot & Ankle Care
09.2021 - 12.2021
Office Management Assistant
Kentuckiana Foot & Ankle Sports Medicine
10.2017 - 11.2020
Associates Degree Business Computer Specialists - Information Technology
Decker College