Charity Egan
Lebanon,OH
Summary
Patient-oriented Pharmacy Technician experienced in preparing, filling, and labeling medications. Achieved operational efficiency through effective prescription processing, inventory management, and exceptional patient interaction. Focused on delivering accurate, confidential service while enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Kroger's Pharmacy
Lebanon
10.2025 - Current
- Assisted pharmacists in preparing medication and verifying prescriptions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed prescription orders accurately and efficiently for customers.
- Managed inventory by stocking shelves and checking expiration dates to ensure availability of medications.
- Verified prescriptions and drug labels, documents and packages.
- Operated pharmacy software for prescription processing and customer records.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Trained new employees on pharmacy procedures to enhance team efficiency and service quality.
- Communicated effectively with customers regarding medication information.
- Resolved customer complaints promptly while maintaining professionalism to ensure customer satisfaction.
- Collaborated with team members to ensure smooth pharmacy operations.
- Maintained clean and organized pharmacy work areas at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Cashier Team Lead
Big Mike’s Gas N Go
Lebanon, OH
03.2023 - 12.2025
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction standards.
- Managed cash handling processes to maintain accuracy and accountability.
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with management to improve service protocols and team performance.
- Processed refunds and exchanges according to company policy.
Education
Pharmacy Technician Program- Entry Level - Pharmacy
Stepful
04.2025 - 07.2025
Lebanon High School
Lebanon, OHSkills
- Prescription processing
- Medication dispensing
- Manual and automated medication dispensing
- Dosage form preparation
- Labeling prescriptions
- Prescription labeling
- Patient confidentiality
- Confidentiality and HIPAA
- FDA and HIPAA compliance
- Inventory management
- Data entry
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Problem-solving skills
- Effective communication
Timeline
Pharmacy Technician
Kroger's Pharmacy
10.2025 - Current
Pharmacy Technician Program- Entry Level - Pharmacy
Stepful
04.2025 - 07.2025
Cashier Team Lead
Big Mike’s Gas N Go
03.2023 - 12.2025
Lebanon High School