Charity Hangsleben
BENTONVILLE,AR
Summary
Dynamic Assisted Living Administrator with a proven track record at Gardens at Osage Terrace, excelling in healthcare administration and ethical leadership. Spearheaded resident care initiatives, enhancing satisfaction and compliance. Adept at team collaboration and problem-solving, I effectively managed staff and resources to optimize operational efficiency and elevate care quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assisted Living Administrator
Gardens at Osage Terrace
Bentonville, AR
01.2024 - Current
- Oversaw daily operations to uphold health and safety compliance standards.
- Spearheaded development and implementation of resident care plans in partnership with medical staff.
- Managed staff scheduling for 20+ employees to ensure optimal staffing levels for efficient service delivery.
- Orchestrated communication channels between residents, families, and healthcare providers to address concerns effectively.
- Assessed operational procedures to identify improvement opportunities and enhance efficiency.
- Oversaw budget expenditures to ensure alignment with financial objectives and improve care quality.
- Executed regular facility inspections and managed maintenance tasks to ensure a clean, well-maintained living environment.
- Oversaw budget management to optimize financial resources and enhance service quality for residents.
- Oversaw compliance with federal, state, and local regulations through diligent recordkeeping and documentation practices.
- Orchestrated seamless transitions for new residents by collaborating with families and medical teams during intake processes.
- Ensured compliance with safety protocols and state regulations to maintain a secure and comfortable living environment for residents.
- Oversaw staff scheduling and workload distribution to ensure optimal staffing levels.
- Established and enforced best practices in assisted living administration to enhance operational efficiency.
- Facilitated open communication channels among staff members to strengthen teamwork and collaboration.
- Oversaw recruitment, hiring, and training of all staff while providing direct supervision and ongoing development opportunities.
- Executed routine facility inspections to identify improvement areas and mitigate hazards for staff and residents.
Administrative Assistant
Gardens at Osage Terrace
Bentonville, AR
06.2023 - 01.2024
- Oversaw scheduling and coordination of meetings to optimize resource utilization.
- Streamlined processing of incoming correspondence and maintained organized filing systems for efficient retrieval.
- Facilitated report and presentation preparation to enhance communication clarity.
- Facilitated task distribution and monitored project progress to enhance team efficiency.
- Managed multi-line phone system to efficiently route 30+ calls and deliver messages to staff.
- Safeguarded sensitive information by enforcing strict privacy policies and implementing secure filing systems.
- Executed exceptional customer service by providing timely responses to client inquiries and effectively addressing concerns.
- Facilitated human resources operations by updating employee files and processing time-off requests in accordance with company policy guidelines.
- Oversaw office supply inventory management, proactively ordering essential items to ensure uninterrupted workflow.
- Streamlined document organization through meticulous file maintenance and archiving of outdated records.
- Facilitated executive operations by scheduling meetings, coordinating travel arrangements, and preparing essential documents.
- Facilitated onboarding of new employees by developing training materials and coordinating orientation schedules.
- Oversaw inventory management of office supplies and executed timely orders.
- Oversaw office supplies inventory management to ensure availability of essential items while preventing overstocking.
- Facilitated resolution of IT issues by coordinating with tech support to minimize downtime.
- Oversaw phone and email correspondence while managing incoming and outgoing mail and faxes.
- Facilitated support for coworkers and staff members in executing special tasks on a daily basis.
- Streamlined completion of forms, reports, logs, and records to enhance documentation efficiency for human resources.
- Documented new hire onboarding, employee transfers, terminations, job classification changes, and merit increases in human resources files.
- Administered payroll processing for 20+ employees to ensure timely and accurate employee compensation.
- Assisted with onboarding processes for new hires. Supported background check procedures to ensure compliance. Facilitated training sessions for new employees.
Receptionist
Gardens at Osage Terrace
Bentonville, AR
05.2022 - 06.2023
- Facilitated visitor engagement by greeting and assisting individuals to foster a welcoming atmosphere.
- Oversaw multi-line phone system, efficiently directing 20+ calls to designated staff members daily.
- Organized appointment scheduling and meeting coordination for team members.
- Oversaw meticulous record-keeping of incoming and outgoing correspondence.
- Managed inquiries regarding facility services and events to enhance customer experience.
- Streamlined clerical operations by managing filing and data entry tasks.
- Welcomed incoming visitors and customers with professionalism, ensuring a positive first impression.
- Managed incoming calls by promptly answering and directing them to appropriate offices.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Executed cash transaction processes and ensured accurate maintenance of sales and payment records.
- Optimized front desk operations by managing phone calls, emails, and walk-in clients efficiently.
- Addressed inquiries from callers to provide accurate information and support.
- Managed central telephone system operations and efficiently directed incoming calls.
- Oversaw organization of reception area, ensuring updated materials fostered a welcoming environment for visitors.
- Enhanced office efficiency by executing clerical tasks including data entry, photocopying, scanning, and faxing 10-20 documents daily.
- Facilitated client communication via email, telephone, and postal mail.
- Exhibited exceptional multitasking skills by efficiently managing multiple tasks under tight deadlines.
- Managed sensitive information with utmost discretion, ensuring adherence to confidentiality standards.
- Oversaw multiple tasks while consistently meeting time-sensitive deadlines.
- Facilitated administrative support for staff by managing correspondence, organizing document filing, and overseeing office supplies inventory.
- Facilitated clerical support for company employees through document copying, faxing, and filing.
- Oversaw visitor log management for facility access and security compliance.
- Facilitated planning and coordination of office events and meetings for seamless execution.
- Facilitated HR activities by managing recruitment processes, including interview scheduling and candidate information organization.
- Greeted customers warmly. Addressed general inquiries. Identified purpose of visit and guided to appropriate offices.
- Streamlined organization, maintenance, and updates of information within computer databases.
- Managed multi-line telephone system to efficiently answer and direct high volumes of calls.
- Facilitated prompt routing of incoming mail and messages to appropriate personnel.
- Executed assignments autonomously, demonstrating sound judgment and critical thinking skills.
- Organized and coordinated office meetings and client appointments for staff teams.
Childcare Provider
Helen Walton Children's Entertainment Center
Bentonville, AR
12.2020 - 09.2021
- Oversaw daily activities to guarantee child safety and promote engagement.
- Facilitated development of age-appropriate educational programs and activities.
- Cultivated strong relationships with children and parents through proactive communication.
- Oversaw individual child progress for up to 8 children and tailored activities to align with developmental needs.
- Oversaw accurate documentation of attendance incidents and developmental milestones.
- Executed sanitation protocols for dishes, tabletops, toys, and frequently touched surfaces.
- Facilitated emotional well-being by addressing individual needs and fostering a nurturing environment for personal growth.
- Implemented rules and managed behavior through effective, developmentally appropriate discipline strategies.
- Facilitated fine motor skill development in children through engaging play-based learning activities.
Education
GED -
Mountain Home Highschool
Mountain Home, AR2010
Skills
- Ethical leadership
- Customer service
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Operations management
- Employee recruitment and hiring
- Quality assurance
Certification
Assisted Living Administrator
Languages
English
Native or Bilingual
Timeline
Assisted Living Administrator
Gardens at Osage Terrace
01.2024 - Current
Administrative Assistant
Gardens at Osage Terrace
06.2023 - 01.2024
Receptionist
Gardens at Osage Terrace
05.2022 - 06.2023
Childcare Provider
Helen Walton Children's Entertainment Center
12.2020 - 09.2021
GED -
Mountain Home Highschool