Charity Hathaway
New Braunfels
Summary
Results driven medical biller with several years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
18
18
years of professional experience
Work History
Patient Account Representative
Physical Rehabilitation Network
Remote
08.2023 - Current
- Received payments and posted amounts to customer accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Processed refunds, disbursements, and payments.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
Medical Claims Specialist
Endeavor Health Services
New Braunfels
02.2019 - 01.2022
- Identified incorrect charges on invoices by comparing them against contracts and fee schedules.
- Submitted and tracked medical claims to insurance companies via electronic or paper methods.
- Resolved issues related to denied or underpaid claims in a timely manner.
- Provided feedback on coding errors and discrepancies found in submitted claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
Medical Biller / Collections
Exceptional Home Care
Tyler
07.2007 - 02.2019
- Created monthly aging reports to identify delinquent accounts for review by management team.
- Submitted electronic claims to various insurance carriers.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Collaborated with managers to develop strategies for improving revenue cycle processes.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL03-2018
Skills
- HIPAA compliance
- Revenue cycle management
- Billing dispute resolution
- Medical billing and collections
- Client relationship management
References
- Nickie Drummond, 830-837-8115
- Christina Reed, 760-650-5989
- Becca Eutsler, 616-450-8140
Timeline
Patient Account Representative
Physical Rehabilitation Network
08.2023 - Current
Medical Claims Specialist
Endeavor Health Services
02.2019 - 01.2022
Medical Biller / Collections
Exceptional Home Care
07.2007 - 02.2019
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy