CHARITY HOLLAND
Washington
Summary
Sales professional with a track record of exceeding goals, including 400% of monthly quota, and 4 years of customer service experience, with restaurant experience using Toast POS. Combines strong customer relationship skills with hands-on experience adapting to new technology.
Overview
4
4
years of professional experience
Work History
Server
Yacht Club Broiler
Silverdale, WA
05.2026 - Current
- Provide polished, attentive service in a busy upscale casual restaurant while balancing multiple tables and competing priorities
- Stay aware of kitchen timing and table pacing to ensure orders are accurate, properly coursed, and delivered efficiently
- Build rapport with guests, make personalized recommendations, and maintain a high level of hospitality throughout the dining experience
Server — Seasonal
Tides Tavern
Gig Harbor, WA
07.2026 - 09.2026
- Used Toast POS while managing a large number of orders and payments during peak service
- Provided fast-paced food and beverage service in a high-volume waterfront tavern
- Maintained composure, accuracy, and strong guest relationships in a lively, high-energy environment
Nanny
Private Family
Silverdale, WA
08.2025 - 05.2026
Sales Representative
Fred Meyer Jewelers
Bremerton, WA
03.2025 - 08.2025
- Reached approximately 75% of monthly sales target on the first day
- Converted customer traffic into sales through needs based recommendations and upselling
- Built client relationships that encouraged repeat business and referrals
Membership Services Representative
YMCA
Silverdale, WA
09.2024 - 03.2025
- Managed memberships, upgrades, and cancellations using Salesforce CRM
- Conducted facility tours for prospective members and presented membership options based on their needs
- Supported membership sales and retention through consistent customer engagement
Sales Representative
Elements Massage
Spokane Valley, WA
02.2024 - 08.2024
- Achieved 400% of monthly sales quota in my first month, setting a 4 year location record
- Managed the full sales process from initial inquiry through membership close and retention
- Conducted discovery calls to understand client needs and recommend appropriate membership options
- Used Mindbody CRM to track customer information, sales activity, and follow-up
- Increased recurring revenue through membership sales, upselling, and retention
- Trained team members on sales techniques and contributed to improved team performance
Airline Customer Service / Gate Agent
Delta / Southwest Airlines
Washington
10.2022 - 11.2023
- Managed 80–120+ customer interactions per hour in a fast-paced, time sensitive environment
- Resolved scheduling conflicts, customer concerns, and service issues while maintaining professionalism under pressure
- Quickly learned DLTERM, an airline coding system, to accurately process flight operations, passenger manifests, and boarding
- Coordinated with multiple teams to keep passenger movement and daily operations running smoothly
- Trained new hires on systems, workflows, and compliance procedures
Education
High School Diploma -
Deer Park High School
Deer Park06.2022
Skills
Sales
Relationship Building
Objection Handling
Closing
Customer Retention
Fast Learner
Customer Communication
High Volume Environments
Problem Solving
Adaptability
Personal Information
Title: Sales & Customer Experience Professional
ADDITIONAL SALES EXPERIENCE
- Automotive Sales
- Reached 80% of weekly quota during the first week in a high ticket sales environment
- Quickly learned VinSolutions CRM and dealership sales processes
- Converted inbound and dealer generated leads into sales
Timeline
Server — Seasonal
Tides Tavern
07.2026 - 09.2026
Server
Yacht Club Broiler
05.2026 - Current
Nanny
Private Family
08.2025 - 05.2026
Sales Representative
Fred Meyer Jewelers
03.2025 - 08.2025
Membership Services Representative
YMCA
09.2024 - 03.2025
Sales Representative
Elements Massage
02.2024 - 08.2024
Airline Customer Service / Gate Agent
Delta / Southwest Airlines
10.2022 - 11.2023
High School Diploma -
Deer Park High School