Charity Kendall
Lakewood,CO
Summary
Manager specializing in relationship building and conflict resolution, driving customer satisfaction and operational efficiency. Developed strong connections with employees and suppliers, negotiated favorable terms, and implemented programs that significantly boosted employee engagement and reduced turnover.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MANAGER
Desert Gems USA LLC
Lakewood, CO
03.2015 - 02.2026
- Motivated and managed employees to enhance productivity and engagement.
- Controlled costs to operate within budget, increasing overall profits.
- Accomplished multiple tasks within established timeframes, ensuring efficient operations.
- Maintained organized and safe environments for employees and patrons.
- Resolved disputes promptly, enhancing customer satisfaction through effective communication.
- Developed strong relationships with customers and suppliers through account management.
- Negotiated favorable supplier terms, reducing operational costs while preserving service quality.
- Boosted employee morale and reduced turnover through a comprehensive rewards program.
INSURANCE AGENT
American National Property And Casualty Company
Lakewood, CO
01.2014 - 03.2015
- Developed and maintained client relationships to ensure retention and satisfaction.
- Evaluated insurance needs and provided tailored policy recommendations to clients.
- Collaborated with underwriters to facilitate policy issuance and claims processing.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
SALES ASSOCIATE
Desert Gems USA LLC
Lakewood, CO
11.2012 - 01.2014
- Engaged with potential customers to develop relationships and showcase product benefits, resulting in increased interest and sales opportunities.
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to increase customer engagement and drive sales.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals.
- Resolved customer concerns promptly, improving satisfaction and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Socialogy
University Of Southern Colorado
Pueblo, COHigh School Diploma -
Woods Cross High School
Woods Cross, UTSkills
- Team leadership
- Staff management
- Decision making
- Budget control
- Performance evaluation
- Sales and marketing
- Customer service and support
- Conflict resolution
- Relationship building
- Time management
Certification
- Teaching Certificate, Davis County School District, 01/01/00 to 01/01/02
- Insurance Producers License, State of Colorado, 01/01/14 to 01/01/15
Extracurricular Activities
Softball, Basketball, Volleyball, Awarded Sportsmanship award in all sporting events, each year. Girl Scouts for 14 years earning the top Gold Award, Completed AP courses in European History, US History, English, Biology, and Chemistry. Honor Roll 1 semester Sophomore year, 2 semesters Junior year, 1 semester Senior year. Leadership for Now and the Future Scholarship Recipient at University of Southern Colorado.
Timeline
MANAGER
Desert Gems USA LLC
03.2015 - 02.2026
INSURANCE AGENT
American National Property And Casualty Company
01.2014 - 03.2015
SALES ASSOCIATE
Desert Gems USA LLC
11.2012 - 01.2014
No Degree - Socialogy
University Of Southern Colorado
High School Diploma -
Woods Cross High School