Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Lee

Covington,GA

Summary

Client-focused Customer Service Representative with years of providing solutions to customers, solid understanding of customer service relations

Overview

9
9
years of professional experience

Work History

Material Handler

Tory Burch
McDonough, GA
06.2021 - Current
  • Organized warehouse inventory according to warehouse plan.
  • Loaded completed orders on pallets according to delivery numbers.
  • Logged unit quantities and entered data into inventory database.

Customer Service Representative

Kaiser Permanente Hpp Progam
12.2020 - 03.2021
  • Educated customers on special pricing opportunities and company offerings.
  • Worked with client to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.

Customer Service Representative

Kasier Permanente Mac
, Georiga
08.2020 - 12.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [25]% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, and inventory requirements to supervisors.

Call Center Customer Service Representative

DG Solutions
Conyers, GA
04.2019 - 06.2020
  • Collected customer feedback and recommended procedural or product changes to enhance future service.
  • Assisted callers per week in fast-paced environment.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Directed all outbound calls in phone queues to improve call flow 100%.
  • Achieved high call performance with consultative, value-focused customer service approach.

Server

IHOP Restaurants LLC
Covington,, GA
11.2018 - 04.2019
  • Maintained table settings by removing courses, replacing utensils and refilling drinks promptly.
  • Educated guests on daily specials on the menu such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Collect credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
  • Communicated pleasantly with customers to improve atmosphere and provide upbeat interactions.

Receptionist

La Ritz Salon And Spa
Conyers, GA
09.2018 - 01.2019
  • Performed initial client assessment and analysis to begin research process
  • Answered average of numbered calls, emails and faxes per day, addressing customer inquiries ,solving problems and providing new product information.
  • Entered details such as payments,account information and call logs into software system
  • Responded to customer requests via telephone and email also effectively answered questions

Cashier Server

Zaxbys
Covington, GA
04.2017 - 11.2018
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared salads and appetizers to back up kitchen staff.
  • Restocked nonperishables and other items, including condiments and napkins for the inventory to the keep pantry well-supplied.

Education

Associate of Applied Science - Pursuing Interdisciplinary Studies

Georiga Piedmont Technical College
Clarkston, GA
05.2023

Help Desk Certifed -

Manpower
Conyers, GA
12.2019

Team Lead Certified -

Manpower
Conyers, GA
09.2019

Licensed Esthetician -

Georiga Career Institute
Conyers, GA
08.2018

High School Diploma -

Covington Academy
Covington Ga
05.2017

Pursuing Health Insurance -

American Professor

Skills

  • Customer service
  • Call center experience
  • Cash register operation
  • Dedicated team player
  • Accustomed to shift work

Timeline

Material Handler

Tory Burch
06.2021 - Current

Customer Service Representative

Kaiser Permanente Hpp Progam
12.2020 - 03.2021

Customer Service Representative

Kasier Permanente Mac
08.2020 - 12.2020

Call Center Customer Service Representative

DG Solutions
04.2019 - 06.2020

Server

IHOP Restaurants LLC
11.2018 - 04.2019

Receptionist

La Ritz Salon And Spa
09.2018 - 01.2019

Cashier Server

Zaxbys
04.2017 - 11.2018

Associate of Applied Science - Pursuing Interdisciplinary Studies

Georiga Piedmont Technical College

Help Desk Certifed -

Manpower

Team Lead Certified -

Manpower

Licensed Esthetician -

Georiga Career Institute

High School Diploma -

Covington Academy

Pursuing Health Insurance -

American Professor