Charity Lee
Covington,GA
Summary
Client-focused Customer Service Representative with years of providing solutions to customers, solid understanding of customer service relations
Overview
9
9
years of professional experience
Work History
Material Handler
Tory Burch
McDonough, GA
06.2021 - Current
- Organized warehouse inventory according to warehouse plan.
- Loaded completed orders on pallets according to delivery numbers.
- Logged unit quantities and entered data into inventory database.
Customer Service Representative
Kaiser Permanente Hpp Progam
12.2020 - 03.2021
- Educated customers on special pricing opportunities and company offerings.
- Worked with client to develop customer service improvement initiatives.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Customer Service Representative
Kasier Permanente Mac
, Georiga
08.2020 - 12.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered customer questions and addressed concerns, resulting in [25]% reduction in complaint calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, and inventory requirements to supervisors.
Call Center Customer Service Representative
DG Solutions
Conyers, GA
04.2019 - 06.2020
- Collected customer feedback and recommended procedural or product changes to enhance future service.
- Assisted callers per week in fast-paced environment.
- Improved productivity by providing CSR performance feedback for corrective action.
- Directed all outbound calls in phone queues to improve call flow 100%.
- Achieved high call performance with consultative, value-focused customer service approach.
Server
IHOP Restaurants LLC
Covington,, GA
11.2018 - 04.2019
- Maintained table settings by removing courses, replacing utensils and refilling drinks promptly.
- Educated guests on daily specials on the menu such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Collect credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
- Communicated pleasantly with customers to improve atmosphere and provide upbeat interactions.
Receptionist
La Ritz Salon And Spa
Conyers, GA
09.2018 - 01.2019
- Performed initial client assessment and analysis to begin research process
- Answered average of numbered calls, emails and faxes per day, addressing customer inquiries ,solving problems and providing new product information.
- Entered details such as payments,account information and call logs into software system
- Responded to customer requests via telephone and email also effectively answered questions
Cashier Server
Zaxbys
Covington, GA
04.2017 - 11.2018
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared salads and appetizers to back up kitchen staff.
- Restocked nonperishables and other items, including condiments and napkins for the inventory to the keep pantry well-supplied.
Education
Associate of Applied Science - Pursuing Interdisciplinary Studies
Georiga Piedmont Technical College
Clarkston, GA05.2023
Help Desk Certifed -
Manpower
Conyers, GA12.2019
Team Lead Certified -
Manpower
Conyers, GA09.2019
Licensed Esthetician -
Georiga Career Institute
Conyers, GA08.2018
High School Diploma -
Covington Academy
Covington Ga05.2017
Pursuing Health Insurance -
American Professor
Skills
- Customer service
- Call center experience
- Cash register operation
- Dedicated team player
- Accustomed to shift work
Timeline
Material Handler
Tory Burch
06.2021 - Current
Customer Service Representative
Kaiser Permanente Hpp Progam
12.2020 - 03.2021
Customer Service Representative
Kasier Permanente Mac
08.2020 - 12.2020
Call Center Customer Service Representative
DG Solutions
04.2019 - 06.2020
Server
IHOP Restaurants LLC
11.2018 - 04.2019
Receptionist
La Ritz Salon And Spa
09.2018 - 01.2019
Cashier Server
Zaxbys
04.2017 - 11.2018
Associate of Applied Science - Pursuing Interdisciplinary Studies
Georiga Piedmont Technical College
Help Desk Certifed -
Manpower
Team Lead Certified -
Manpower
Licensed Esthetician -
Georiga Career Institute
High School Diploma -
Covington Academy
Pursuing Health Insurance -
American Professor