Charity Richard
Prairieville,LA
Summary
Experienced Patient Access Representative, recognized for exceptional customer service, patient care and problem-solving skills. Strong relationship-building capabilities combined with meticulous management of patient records. Consistently improves operational efficiency in dynamic settings.
Overview
15
15
years of professional experience
Work History
Patient Access RepresentativeFront Office
Baton Rouge Orthopedic Clinic
Baton Rouge, LA
06.2022 - Current
- Showcased self-motivation and personal responsibility in all tasks undertaken.
- Excelled at adapting to fast-paced environments while meeting strict deadlines.
- Communicated effectively, both verbally and in writing, with team members.
- Contributed positively in team settings, offering support and guidance when needed.
- Emphasized attention to detail while completing assignments efficiently.
- Developed strong relationships through courteous interactions with colleagues.
- Assisted with daily operations, enhancing efficiency across the board.
- Passionate about learning, consistently pursuing opportunities for growth.
Patient Access Representative/Front Office
Spine Diagnostics & Interventional Center
Baton Rouge, LA
09.2020 - 04.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
Screening Technician
Core Occupational Medicine
Baton Rouge, LA
03.2020 - 06.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Appointment Scheduler
The NeuroMedical Center
Baton Rouge, LA
05.2019 - 02.2020
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Set up appointments with interested customers according to schedule availability.
Sales Associate/retail
Sunglass Hut
Gonzales, LA
06.2018 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Walmart Pharmacy
Prairieville, LA
08.2016 - 09.2018
- Organized racks and shelves to enhance store aesthetics and promote merchandise effectively.
- Handled cash transactions with precision, adhering to company policies for accuracy.
- Built strong customer relationships to drive repeat business.
- Managed returns, exchanges, and refunds per store policy requirements.
- Prepared merchandise for sales floor through proper pricing and tagging practices.
- Maintained professionalism in high-stress situations by managing issues calmly.
- Engaged customers consistently to foster loyalty and rapport.
- Resolved customer challenges by suggesting relevant products and services.
Sales Associate
Walmart Pharmacy
Gonzales, LA
09.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Sales Associate
Rite Aid
Gonzales, LA
11.2014 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Dollar General Market
Sorrento, LA
09.2010 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
East Ascension High School
Gonzales, LA05.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Additional Information
- Successfully completed epic training.
- Familiarity with medical records technology
- Insurance verification and eligibility
- Patient pre registration
Timeline
Patient Access RepresentativeFront Office
Baton Rouge Orthopedic Clinic
06.2022 - Current
Patient Access Representative/Front Office
Spine Diagnostics & Interventional Center
09.2020 - 04.2024
Screening Technician
Core Occupational Medicine
03.2020 - 06.2020
Appointment Scheduler
The NeuroMedical Center
05.2019 - 02.2020
Sales Associate/retail
Sunglass Hut
06.2018 - 08.2019
Sales Associate
Walmart Pharmacy
09.2016 - 05.2018
Sales Associate
Walmart Pharmacy
08.2016 - 09.2018
Sales Associate
Rite Aid
11.2014 - 05.2015
Sales Associate
Dollar General Market
09.2010 - 07.2014
East Ascension High School