Charkemia Johnson
Tallahassee,FL
Summary
Energetic, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Responsible, enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Department Of Children and Families, State of Florida
11.2025 - Current
- Assisted clients in navigating social services programs and resources.
- Handled incoming calls, providing accurate information and support to families in need.
- Documented client interactions using case management software for efficient record-keeping.
- Resolved client inquiries by applying problem-solving skills and knowledge of departmental policies.
- Monitored call quality to ensure compliance with organizational standards and improve customer satisfaction.
Medical Records and Health Information Technician
Ensemble
12.2025 - 04.2026
- Managed electronic health record systems, ensuring accuracy and compliance with regulations.
- Implemented data entry protocols, enhancing efficiency and reducing processing errors.
- Trained new staff on medical coding procedures and health information management.
- Oversaw patient record retrieval processes, improving response times for healthcare providers.
- Managed patient records using electronic health record (EHR) systems for accurate documentation.
- Ensured compliance with HIPAA regulations while handling sensitive medical information.
Patient Care Assistant/ Pediatrics
Tallahassee Memorial Hospital
04.2023 - 12.2024
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Reported any changes in patient condition to the supervising nurse immediately.
- Helped maintain a clean environment in all areas assigned.
Unit Secretary/ Pediatric
Tallahassee Memorial Hospital
01.2022 - 04.2023
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Managed the front desk area ensuring neatness at all times.
Housekeeper
Tallahassee Memorial Hospital
12.2020 - 11.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Cashier
Kentucky Fried Chicken
10.2019 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL06.2021
Skills
- Organizational Standards
- Interdepartmental Collaboration
- Healthcare Operations
- Claims Processing
- Feeding Assistance
- Linen Replacements
- Vital Signs Collection
- Calm Under Stress
- Patient Safety Management
- HIPAA Compliance
- Heavy Lifting
- Call center customer service
- Verbal and written communication
- Resolving issues
Timeline
Medical Records and Health Information Technician
Ensemble
12.2025 - 04.2026
Call Center Representative
Department Of Children and Families, State of Florida
11.2025 - Current
Patient Care Assistant/ Pediatrics
Tallahassee Memorial Hospital
04.2023 - 12.2024
Unit Secretary/ Pediatric
Tallahassee Memorial Hospital
01.2022 - 04.2023
Housekeeper
Tallahassee Memorial Hospital
12.2020 - 11.2021
Cashier
Kentucky Fried Chicken
10.2019 - 11.2020
High School Diploma -
Amos P. Godby High School