Charla-Marie Stroud
Moreno Valley,CA
Summary
Dynamic Pharmacy Technician with a proven track record at Rite Aid, excelling in medication dispensing and insurance billing. Demonstrated problem-solving skills and a commitment to confidentiality, enhancing workflow efficiency and boosting productivity. Adept at resolving customer inquiries and optimizing drug inventory control to ensure accurate and timely service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite Aid
Menifee, CA
11.2004 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Pharmacy Technician License - Pharmacy
UEI College
Ontario, CA08.2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Drug inventory control
- Labeling accuracy
- Verifying orders
Certification
Registered Pharmacy Technician License Number 58086
Timeline
Pharmacy Technician
Rite Aid
11.2004 - Current
Pharmacy Technician License - Pharmacy
UEI College