Charla Robinson
Shift Manager
Charleston,US
Summary
Dynamic Shift Manager at Taco Bell with a proven track record in staff motivation and quality assurance. Enhanced team performance through effective training and task delegation, achieving consistent customer satisfaction. Skilled in safety compliance and adept at handling customer complaints, fostering a positive work environment while ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Manager
Taco Bell
09.2020 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
School Bus Aide
Illinois Central School Bus
08.2017 - 05.2020
- Participated in ongoing professional development to continuously enhance knowledge of best practices in student support.
- Promoted positive relations with parents through respectful communication regarding student behavior or concerns.
- Collaborated with school staff to identify and address individual student requirements for optimal support.
- Developed strong rapport with students, establishing trust and enabling effective conflict resolution when needed.
- Assisted students with special needs, ensuring their comfort and well-being during transportation.
- Completed daily attendance logs for all routes.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
Education
Bachelor of Science - Family Services
Eastern Illinois University
Charleston, IL 05.2001 -
Skills
Handling customer complaints
Quality assurance
Safety compliance
Staff motivation
Employee training
Flexible schedule
Cash handling
Customer service focus
Punctual and reliable
Workplace safety
Interpersonal skills
Payment processing
Delegating work
Timeline
Shift Manager
Taco Bell
09.2020 - Current
School Bus Aide
Illinois Central School Bus
08.2017 - 05.2020
Bachelor of Science - Family Services
Eastern Illinois University
05.2001 -