Summer Nutter
Charleston
Summary
Experienced operational manager with a strong background in customer service. Proven ability to enhance team performance through effective communication and conflict resolution. Committed to driving operational efficiency and improving customer relations.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Wendy's Restaurant
Marmet
03.2025 - Current
- Executed transactions using Point of Sale register system to ensure accuracy.
- Coached staff on performance enhancement strategies and customer relations improvement.
- Identified solutions to minimize issues and resolve problems swiftly.
- Completed opening, closing, and shift change functions to uphold operational standards daily.
- Delegated tasks to staff while establishing priorities and goals.
- Ensured compliance with food safety regulations and quality standards consistently.
- Maintained cleanliness and organization of work areas for optimal efficiency.
- Directed employees on effective operations, methods, and procedures.
Customer Care Representative
Todd Judy Ford
Charleston
2022 - 2023
- Educated customers on service offerings to boost dealership engagement and retention.
- Assisted customers in understanding vehicle features and financing options.
- Responded to inquiries via phone, email, and in-person interactions.
- Provided accurate information to ensure customer satisfaction.
- Maintained detailed records of all customer interactions and transactions.
- Researched resolutions and coordinated follow-ups with relevant departments.
- Participated in team meetings to develop strategies for enhancing customer satisfaction.
- De-escalated issues using conflict mediation and problem-solving techniques.
- Built sustainable relationships of trust through open communication with customers.
Receptionist
Hair We Are Salon
Charleston
2018 - 2020
- Greeted clients and managed front desk operations in high-traffic salon environment.
- Scheduled appointments with salon management software to optimize staff efficiency.
- Answered phone calls and addressed client inquiries regarding services and products.
- Maintained cleanliness and organization of reception area to improve customer experience.
- Managed inventory of retail products, ensuring availability for clients.
- Provided exceptional customer service, fostering welcoming atmosphere for all visitors.
- Recorded and updated client information to maintain accurate accounts.
- Performed accurate data entry tasks into various computer systems promptly.
Waitress/Restaurant Hostess
Shoneys
Belle
2016 - 2018
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted customers with menu selections and provided recommendations as needed.
- Handled cash transactions and processed payments accurately.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
Skills
- Operational management
- Task delegation
- Conflict resolution
- Effective communication
- Record management
- Team collaboration
- Appointment scheduling
- Product inventory
- Phone etiquette
- Front desk operations
Timeline
Shift Manager
Wendy's Restaurant
03.2025 - Current
Customer Care Representative
Todd Judy Ford
2022 - 2023
Receptionist
Hair We Are Salon
2018 - 2020
Waitress/Restaurant Hostess
Shoneys
2016 - 2018