Charlcee Dawson
Marquez
Summary
Dynamic Certified Pharmacy Technician with a strong work ethic and advanced problem-solving skills, honed at Brookshire Brothers Pharmacy. Expert in FDA compliance and drug storage procedures, ensuring safety and efficiency. Proven ability to enhance customer satisfaction through effective communication and timely service, contributing to a positive pharmacy environment.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Brookshire Brothers Pharmacy
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
Server
Brandin Iron Cafe
05.2016 - 09.2021
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Certificate - Cosmetology
Navarro College
Corsicana, TX08-2019
High School Diploma -
Leon High School
Jewett, TX05-2018
Skills
- FDA compliance
- Drug storage procedures
- Drug security
- Advanced math skills
- Problem-solving skills
- HIPAA
- Strong work ethic
- Microsoft knowledge
Timeline
Certified Pharmacy Technician
Brookshire Brothers Pharmacy
09.2021 - Current
Server
Brandin Iron Cafe
05.2016 - 09.2021
Certificate - Cosmetology
Navarro College
High School Diploma -
Leon High School