Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline

Charlee Springs

Dallas,TX

Summary


Experienced with client support and community engagement. Utilizes effective resource coordination to meet resident needs and enhance satisfaction. Knowledge of conflict resolution and program implementation to create positive environment.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Resident Services Coordinator

Portfolio Resident Services
10.2022 - Current
  • Design, plan, create and post monthly calendars and flyers to advertise activities and program offerings on-site
  • Oversees program offerings and activities, recruit’s volunteers/community partners, providing resources and donations that respond to specific areas of need and serve to accomplish the organization’s mission

LIFE, ACCIDENT, HEALTH, HMO, PROPERTY AND CASUALTY

PHP Agency Inc.
05.2022 - Current
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Utilized strong analytical skills to evaluate client needs and recommend appropriate policy enhancements or modifications as necessary.
  • Participated in ongoing professional development initiatives, including seminars, workshops, and certification programs related to property and casualty insurance.

Revenue Agent, Yard Revenue Controller, Revenue Technician I

Dallas Area Rapid Transit
06.1993 - Current

Controlling bus fleet to assure on time pull-outs and collect revenue off buses

  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Juvenile Detention Officer

Dallas County Juvenile Detention Center
10.2000 - 01.2014
  • Provided Direct supervision to residents in a 24-hour residential facility, also provided individual and peer group counseling to all youths in my direct care
  • Handled intakes and provided transport to appointments

Education

Bachelor of Science - Vocational/Rehabilitation Counseling

University of Texas Southwestern Medical Center Allied Health and Science
01.2000

Associate of Arts - Associates of Liberal Arts and Sciences

El Centro college
01.1998

Skills

Data analytics

Risk assessment

Self motivation

Strategic communication management professional

Data analysis

Affiliations

  • Detention Officer, C.D.L with Passenger edndorsements
  • Licensed Health, Life, Accident. HMO Agent
  • Property and Casualty

Certification

Licensed Health, Life, Accident, HMO, Property and Casualty Agent

Timeline

Resident Services Coordinator - Portfolio Resident Services
10.2022 - Current
LIFE, ACCIDENT, HEALTH, HMO, PROPERTY AND CASUALTY - PHP Agency Inc.
05.2022 - Current
Juvenile Detention Officer - Dallas County Juvenile Detention Center
10.2000 - 01.2014
Revenue Agent, Yard Revenue Controller, Revenue Technician I - Dallas Area Rapid Transit
06.1993 - Current
El Centro college - Associate of Arts, Associates of Liberal Arts and Sciences

Work with low-income families

University of Texas Southwestern Medical Center Allied Health and Science - Bachelor of Science, Vocational/Rehabilitation Counseling
Charlee Springs