Charlee Tetrault
Estero,FL
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated at Hooked Island Grill. Skilled in effective multitasking and customer service, achieving high satisfaction rates. Specializes in maintaining cleanliness and safety, with a knack for interactive communication. Showcased ability to increase repeat business through professional complaint handling and informed recommendations.
Overview
3
3
years of professional experience
Work History
Hostess
Hooked Island Grill
Fort Myers, FL
07.2024 - Current
- Give customers a warm greeting to better their experience.
- Maintain a clean and safe dining environment.
- Assist customers if needed.
- Seat customers in strategically located places to make sure reservations are secure.
- Answer phone calls and place to go orders.
Front of House Team Member
Chick-fil-A
Estero, FL
09.2022 - 07.2024
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Reset tables between guests by restocking low items and wiping down surfaces.
Sales Associate Specialist
Hollister Co.
Estero, FL
09.2022 - 08.2023
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Line Cook
Matt’s Red Hots
Fort Myers, FL
08.2021 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
Education
Law Studies -
Florida Gulf Coast University
Fort Myers, FL05.2028
Estero High School
Estero, FL05.2024
Skills
- Effective Multitasking
- Customer Service
- Patience and Empathy
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Table Bussing
- Safe Food Handling
- Food Running
- Seating arrangements
- Food safety understanding
Timeline
Hostess
Hooked Island Grill
07.2024 - Current
Front of House Team Member
Chick-fil-A
09.2022 - 07.2024
Sales Associate Specialist
Hollister Co.
09.2022 - 08.2023
Line Cook
Matt’s Red Hots
08.2021 - 09.2022
Law Studies -
Florida Gulf Coast University
Estero High School