Charlene Alviso
Salem,OR
Summary
Results-driven and detail-oriented office manager with a proven track record of efficiently overseeing and coordinating office operations. Successfully manages administrative tasks, supervises support staff, and optimizes workflow processes to enhance overall productivity. Demonstrates skill in maintaining office supplies, organizing meetings, and serving as a vital link between employees and management. Exceptional communication and problem-solving abilities. Experienced in streamlining office procedures, reducing costs, and ensuring a well-organized work environment. Strong leadership qualities and adaptability to meet the evolving needs of the office. Recognized for a strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Cascade Door and Millwork
Salem, OR
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager/Financial Coordinator
Orthodontic Office
Salem, OR
08.2019 - 08.2023
- Manage and oversee day-to-day activities of operations, including planning and coordinating with other units
- Lead front desk team in achieving key outcomes at each client check-in fostering warm business relationships
- Improve operational effectiveness by streamlining business operational work processes and procedures
- Conduct performance reviews, employee performance conversations, training and other personnel management
- Continually assess staffing and training needs including creating a staff schedule that supports client requirements
- Monitor suppliers to ensure efficient and effective services are provided within company budget limits
- Oversaw diverse roles in accounting, finance, HR, logistics and sales operations while implementing strategies
- Supervised financial initiatives, including banking, planning, and sales operations while implementing strategies
- Accounts Payable & Receivable
Assistant Sales Manager
Willamette Broadcasting
Keizer, OR
07.2011 - 09.2019
- I work directly with the GM and Sales Manager to assist in the day-to-day operations while maintaining the flow of the sales office
- Provides administrative support to the GM and sales team by creating spreadsheets and updating databases to improve inventory management and accuracy
- Performs a variety of routine clerical and administrative duties including updating client accounts and information on a daily basis
- Oversee and process all incoming orders, proofread documents to ensure accuracy and assist in expediting the resolution of customer problems and complaints
- Coordinate sales efforts with marketing, sales management, accounting, logistics, and technical service groups
- Reconcile and process monthly billing
- Notarize documents for billing and assist with A/R
Underwriting Assistant
State Farm Insurance
Rohnert Park, CA
11.2009 - 03.2011
- Served as a technical and procedural resource to assist in resolving policy/policyholder concerns
- Partnered with underwriters to service Agency and Agency Leadership concerns
- Communicates with Policyholders, Agents, Producers, or third parties via various communication media
- Maintains and updates policyholders records
- Performs general mail desk responsibilities
- Provides assistance by performing a variety of service and support functions
- Customer service skills, ability to multitask in a fast-paced environment, ability to work in a team environment, detail-oriented, verbal and written communication skills, experience with Microsoft Office software
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
Dental Office Manager
Mission Prosthodontics
Santa Rosa, CA
11.2004 - 11.2009
- Managing the day-to-day operations of the practice, taking responsibility for the appearance and functionality of the office, and completing administrative functions including; scheduling patient appointments, implementing doctor orders, overseeing collections, A/R, billing, processing insurance claims, daily bank deposits, ordering office supplies, answering phones and coordinating annual dental seminars with other dental offices
Education
GED -
Santa Rosa High School
Santa Rosa05.1995
Skills
- Microsoft Office
- Excel
- Publisher
- PowerPoint
- Customer Service
- Billing
- Account Management
- Sales
- Marketing
- Scheduling
- Data Entry
- Accounts payable
- A/R
- Bookkeeping
- QuickBooks
- Staff training
- Human resources
- Payroll
- Office Management
- ERP systems
- Hospitality
- Emergency medicine
- Dental office experience
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Document Management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - References
Available upon request.
Timeline
Office Manager
Cascade Door and Millwork
08.2023 - Current
Office Manager/Financial Coordinator
Orthodontic Office
08.2019 - 08.2023
Assistant Sales Manager
Willamette Broadcasting
07.2011 - 09.2019
Underwriting Assistant
State Farm Insurance
11.2009 - 03.2011
Dental Office Manager
Mission Prosthodontics
11.2004 - 11.2009
GED -
Santa Rosa High School