Charlene Bowman
New Market,VA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skilled Access Associate with a solid background in customer service and data management, particularly within healthcare settings. Strengths include strong communication skills, ability to handle confidential information responsibly, and proficiency in relevant software applications for scheduling and record keeping. Previous roles have demonstrated an aptitude for maintaining patient satisfaction while adhering to administrative protocols, contributing effectively to team operations.
Flexible hard worker ready to learn and contribute to team success.
Overview
22
22
years of professional experience
Work History
Access Associate Senior
UPG (University Physicians Group)
Harrisonburg, Virginia
05.2025 - Current
- Collaborated with clinical staff to meet patient needs.
- Handled high volume of incoming calls on multi-lines, providing exceptional customer service to patients and families.
- Organized timely and accurate referrals to help patients obtain health care services.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Facilitated patient registration, verifying all required documentation is collected.
- Verified patients' insurance and payment methods during check-in processes.
- Verified demographic information to register patients in computer system.
- Managed patient check-in process, ensuring accurate data entry of all information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Place labels on paperwork to be sent to HIM scanning.
Access Associate Senior
UVA Medical Center
Harrisonburg, Virginia
06.2024 - 06.2025
- Obtained informed consent and documentation from patients.
- Verified patients' insurance and payment methods during check-in processes.
- Guided patients through the completion of consent and other required medical forms.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls on multi-lines, providing exceptional customer service to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Place labels on faxes to be sent to HIM for scanning.
Medical Office Assistant
UPG (University Physicians Group)
Harrisonburg, VA
07.2019 - 06.2024
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed referrals to specialist.
- Scheduled and confirmed patient appointments.
- Managed front office customer service, and appointment management.
- Greeted patients in a professional and friendly manner.
- Registered patients at check-in, and completed checkout.
- Scheduled appointments for patients via phone and in person.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared patient charts prior to each appointment.
Patient Service Representative
Harrisonburg Pediatrics
Harrisonburg, Virginia
02.2003 - 06.2019
- Handled high volume of incoming calls on multi phone lines.
- Scanned patient questionnaires, school forms, and Specialist reports.
- Prepped charts.
- Verified insurance for upcoming appointments.
- Referrals
- Obtained prior authorization for procedures for provider.
- Patient check-in/checkout.
- Chart and Immunization filing.
Education
High School Diploma -
Central High School
Woodstock, VA06-1995
Skills
- Patient registration
- Insurance verification
- Referral management
- HIPAA compliance
- Multi-line phone management
- Customer service
- Appointment scheduling
- Time management
- Adaptability and flexibility
Timeline
Access Associate Senior
UPG (University Physicians Group)
05.2025 - Current
Access Associate Senior
UVA Medical Center
06.2024 - 06.2025
Medical Office Assistant
UPG (University Physicians Group)
07.2019 - 06.2024
Patient Service Representative
Harrisonburg Pediatrics
02.2003 - 06.2019
High School Diploma -
Central High School