Charlene Campbell
Phoenix,AZ
Summary
Knowledgeable Patient Access Specialist with 11 years in healthcare support, focusing on remote patient engagement, insurance coordination, and prior authorizations. Navigates complex reimbursement systems, resolves claims issues, and ensures timely patient access to care and medications. Utilizes medical coding, Salesforce, and EHR platforms to enhance administrative processes and improve patient experience.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Front Desk Coordinator
Camelback Dermatology
Phoenix, AZ
06.2026 - Current
- Managed front desk operations, ensuring seamless patient check-out and appointment scheduling.
- Coordinated communication between patients and medical staff to streamline workflow efficiency.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Oversaw inventory management for office supplies, reducing costs through strategic vendor negotiations.
- Facilitated resolution of patient inquiries, fostering a positive environment and loyalty to practice.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Patient Access Specialist (Remote)
AssistRx
05.2024 - 06.2026
- Coordinated access to specialty medications through benefit investigation, coverage verification, and prior authorization initiation, ensuring timely patient access.
- Interpret insurance plans to document patient-specific benefits, copay, and provider options.
- Liaised between patients, providers, and field reps to streamline medication fulfillment processes, enhancing communication and efficiency.
- Supported providers in billing and coding (ICD-10) while navigating complex payer reimbursement issues to facilitate smoother financial transactions.
- Mentored junior staff on best practices for patient interactions and data entry accuracy.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Reimbursement Case Manager (Remote)
TrialCard
03.2019 - 05.2024
- Verified insurance eligibility and processed reimbursement claims for medications and outpatient services, ensuring timely access to necessary treatments.
- Identified and corrected CPT and ICD-9 coding discrepancies, enhancing claim accuracy and compliance with industry standards.
- Coordinated financial assistance and appeal submissions for denied medication claims, facilitating patient access to essential medications.
- Led training and onboarding for new remote staff, fostering a high-performing team culture.
Car Salesperson / Team Lead (Remote)
CarMax
01.2017 - 03.2020
- Provided remote sales support and customized buyer experiences while leading team of 10+ in strategic planning.
- Documented customer service processes to streamline operations.
- Developed knowledge of inventory management systems to streamline vehicle sourcing and sales processes.
- Facilitated customer engagement through effective communication and product demonstrations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Dental Claims Associate
Sun Life Financial
08.2013 - 01.2017
- Reviewed and processed dental insurance claims, ensuring compliance and accuracy to minimize processing errors.
- Prioritized urgent cases and improved interdepartmental communication, significantly decreasing claim resolution time.
- Processed and resolved claims inquiries efficiently, enhancing customer satisfaction and trust.
- Analyzed claim data to identify trends, resulting in improved accuracy in processing decisions.
- Collaborated with cross-functional teams to streamline workflows, reducing turnaround times for claims processing.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ09-2029
Skills
- Patient access verification
- Claims authorization management
- Medical coding expertise
- HIPAA Compliance
- Provider & Payer Communication
- Salesforce & CRM Tools
- Microsoft Office Suite
- End-of-day reporting
- Conflict resolution skills
- Daily financial reconciliation
- Office administration
- Professional correspondence
Certification
Accident & Health Insurance License - Issued Sept 2018
Timeline
Front Desk Coordinator
Camelback Dermatology
06.2026 - Current
Patient Access Specialist (Remote)
AssistRx
05.2024 - 06.2026
Reimbursement Case Manager (Remote)
TrialCard
03.2019 - 05.2024
Car Salesperson / Team Lead (Remote)
CarMax
01.2017 - 03.2020
Dental Claims Associate
Sun Life Financial
08.2013 - 01.2017
Bachelor of Science - Healthcare Administration
Grand Canyon University