CHARLENE CRANK
City of Dallas
Forney,TX
1
Certification
11
years of professional experience
Results-driven municipal professional with extensive experience in code compliance enforcement, emergency communications, and team leadership. Currently serving as a Code Inspector III with a strong background in interpreting and enforcing municipal codes, ordinances, zoning regulations, and property maintenance standards. Experienced in conducting inspections, investigating violations, resolving complex compliance issues, and working collaboratively with residents, property owners, contractors, and city departments to achieve voluntary compliance. Former 911 Call Taker with proven ability to assess situations, make sound decisions under pressure, and communicate effectively during high-stress incidents. Leadership experience as a Lead Wax Specialist/Supervisor includes training, mentoring, coaching employees, managing daily operations, and delivering exceptional customer service. Recognized for strong leadership, conflict resolution, regulatory knowledge, and the ability to foster accountability while maintaining positive community relations and supporting organizational goals.
Work History
Code Inspector III
1 Year 2 Months- Evaluate interior and exterior property conditions, documenting violations such as unsafe structures, infestations, illegal occupancy, and HVAC or plumbing failures.
- Issue notices of violation (NOVs), citations, and work orders; coordinate re-inspections and track resolution progress.
- Work closely with tenants, landlords, and property management to resolve health and safety concerns.
- Maintain detailed inspection records using digital compliance systems.
- Collaborate with Dallas Police, Fire, and Legal departments on complex enforcement or habitual violator properties.
- Conducted investigations into residential and commercial code violations, documenting findings through detailed reports and photographic evidence.
- Researched property ownership, utility records, and historical data to identify responsible parties and support enforcement actions.
- Prepared comprehensive case files for administrative hearings and court proceedings.
Code Inspector II
2 Years 2 Months- Perform interior and exterior inspections of single-family rental properties to ensure compliance with housing, building, and health codes.
- Managed complex, high-impact code enforcement cases requiring long-term monitoring, in-depth investigation, and coordinated compliance strategies across multiple city departments.
- Collaborated with Dallas Police, City Attorneys, Fire Prevention, Public Works, Housing & Neighborhood Revitalization, and other partner agencies to resolve chronic, repeat-offender, and high-risk properties.
- Assist in training personnel on proper inspection techniques, procedures, and documentation requirements.
- Assist and train fellow Inspectors on Search Seizure and Dispose Warrant.
- Interpret and evaluate inspection results with respect to applicable codes, specifications, and standards.
- Maintain accurate records of all inspection activities, and when necessary taking legal action.
- Utilize advanced inspection techniques and tools to identify non-conforming items.
Communications/911 Call Taker
9 Months- Performed data entry into computer systems for tracking calls and maintained accurate records of all incoming communications.
- Assisted callers by analyzing requests and offering guidance on non-emergency services as required.
- Operated various communications equipment, including telephones, computers, and radios for effective information relay.
- Developed positive relationships with local law enforcement and public safety personnel to enhance collaboration.
- Identified urgent issues that necessitated immediate attention from supervisors or relevant personnel.
- Maintained professionalism while effectively managing multiple tasks under pressure.
- Handled challenging customer service scenarios with composure while providing empathetic support during distressing situations.
- Demonstrated problem-solving skills by responding promptly and accurately to emergency calls.
- Managed data entry and retrieval from teletype networks and computerized systems concerning wanted individuals and stolen property.
- Received incoming telephone calls and alarm notifications for emergency and non-emergency police and fire services, as well as ambulance requests.
- Facilitated communication of information and messages to and from emergency sites and law enforcement agencies.
- Ensured security and access control of sensitive materials throughout operations.
- Interpreted maps and data from computer screens to determine locations and provide accurate directions.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied critical thinking and regulatory knowledge to interpret city ordinances, evaluate reported violations, and determine appropriate enforcement or service responses.
Wax Lead/ Supervisor
6 Years 3 Months- Cosmetologist with license and team leadership skills, adept at supporting operations management and staff training in high-volume waxing settings.
- Supervised 18-member team by aiding in hiring, onboarding, and training to meet TDLR guidelines and company standards.
- Assisted in setting business goals, analyzing performance metrics, and promoting efficient customer service culture.
- Led by example in fast-paced environments, enhancing team productivity and client satisfaction.
- Executed full-body waxing services following European Wax Center protocols for consistent guest experiences.
- Guided new wax specialists in techniques, customer service standards, and sanitation procedures.
- Met service, sales, and membership goals as a top performer.
- Educated guests on waxing care, products, and routine benefits to drive retention.
- Upheld sanitation and safety standards in line with guidelines and regulations.
- Supported management with scheduling and addressing service concerns professionally.
- Conducted quality checks and provided feedback on service adherence.
- Managed inventory of wax supplies and retail products, communicating needs proactively.
- Collaborated on promotions, sales initiatives, and guest-engagement efforts.
- Promoted positive team environment through professionalism and strong communication.
Wax Specialist
10 Months- Advised clients on aftercare procedures following the completion of each service.
- Communicated clearly with clients to maximize comfort and ease.
- Identified any skin reactions or allergies that may arise during waxing treatments.
- Created comfortable care environment by relaxing clients with conversation.
- Attended regular training sessions to stay up-to-date on industry best practices.
- Worked diligently to meet performance goals set by management team members.
- Utilized effective communication skills to build rapport with clients and ensure satisfaction with results.
- Maintained a clean, hygienic environment while performing all waxing treatments.
- Exhibited strong organizational abilities when stocking supplies and maintaining inventory records.
- Implemented strategies for cross-selling additional salon services to existing customers.
Education
Code Enforcement Officer - Code Enforcement
General Education Development
Cosmetology license - Cosmetology training, Coursework in Marketing and Communications
Skills
Assisted in managing computer-aided dispatch systems to facilitate effective communication and coordination.
Supported implementation of records management systems to improve data processing efficiency.
Maintained municipal and property records databases to ensure accurate information retrieval.
Utilized GIS mapping systems for improved spatial analysis and planning.
Applied Microsoft Office Suite for documentation and communication tasks.
Gained experience supervising and guiding team operations.
Exhibited strong written and verbal communication skills in stakeholder interactions.
Conducted inspections and reported findings to verify compliance with standards.
Managed multiple tasks effectively in fast-paced environments.
Provided training and mentorship to onboarding team members.
Certification
- Telecommunications Operator License
- International Property Maintenance Certification
- Code Enforcement Officer
- Cosmetology
Timeline
Code Inspector III
City of Dallas
04.2025 - CurrentRead More
Code Inspector II
City of Dallas
02.2023 - 04.2025Read More
Communications/911 Call Taker
Dallas Police Department
05.2022 - 02.2023Read More
Wax Lead/ Supervisor
European Wax Center
03.2016 - 06.2022Read More
Wax Specialist
European Wax Center
05.2015 - 03.2016Read More
ITS Academy of Beauty
Cosmetology license from Cosmetology training, Coursework in Marketing and Communications
Read More
General Education Development
General Education Development
Read More
City of Dallas CodeAcademy
Code Enforcement Officer from Code Enforcement
Read More