Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHARLENE EWING

Mesa,AZ

Summary

Proven problem-solver and decision-maker, adept in stress tolerance and customer service, with notable achievements at Amazon and State Farm. Excelled in managing high-stress dispatch scenarios and negotiating claims settlements, demonstrating exceptional attention to detail and communication skills. Enhanced operational efficiency by streamlining workflows and claims processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

DISPATCHER

AMAZON
10.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 40/HR fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

CLAIM ADJUSTER

STATE FARM
10.2023 - 07.2024
  • Worked 6-8 claims an hour via email, pushing documentations and phone calls-contacting both claimants and defendants.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Prepared summaries of damage, payments, and policy coverage.

SME

Cognizant Technologies
08.2021 - 01.2023
  • Developed a positive work culture within the team, fostering open communication and collaboration of approximately 15 team members.
  • Optimized database performance through regular monitoring, updates, and troubleshooting efforts.
  • Reduced equipment malfunctions with diligent troubleshooting and repair work.
  • Strengthened client relationships by actively listening to their needs and providing tailored workplace solutions.
  • Maintained updated and detailed records of calls in physical and electronic database.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
05-2026

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Attention to detail
  • Problem-solving
  • Customer relationship management
  • Incident reporting
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication

Certification

Licensed P&C Broker

Timeline

DISPATCHER

AMAZON
10.2024 - Current

CLAIM ADJUSTER

STATE FARM
10.2023 - 07.2024

SME

Cognizant Technologies
08.2021 - 01.2023

Bachelor of Science - Psychology

University of Phoenix

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CHARLENE EWING