Charlene Luna
Brookline
Summary
Experienced leader in pharmacy operations with a strong track record in training and mentoring junior technicians. Demonstrates exceptional problem-solving abilities and maintains high customer satisfaction through effective communication. Proven skills in optimizing workflows to enhance operational efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Lead Pharmacy Technician
CVS Pharmacy
Lowell
06.2021 - Current
- Supervised pharmacy operations, ensuring efficient workflow and effective daily management.
- Oversaw inventory management tasks, including ordering and stocking pharmaceutical supplies.
- Ensured compliance with regulatory standards and safety protocols throughout the pharmacy.
- Developed strong relationships with patients and healthcare providers to enhance service delivery.
- Resolved billing issues and patient complaints professionally, maintaining high customer satisfaction.
- Trained and mentored junior technicians on best practices and operational procedures.
- Maintained organized workspace, optimizing efficiency in medication preparation and dispensing processes.
- Processed incoming drug inventories, verified accuracy, and logged discrepancies into the system.
Pharmacy Technician
CVS Pharmacy
Lowell
06.2018 - 2021
- Processed prescriptions and medication orders accurately for customers.
- Ensured cleanliness and organization of pharmacy work areas to support a safe and efficient environment.
- Operated pharmacy software for prescription processing and patient records.
- Addressed customer inquiries with a focus on delivering exceptional service and support.
- Prepared medications under pharmacist supervision, adhering to safety protocols.
- Collaborated with peers and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information, and prescription orders.
- Resolved customer complaints promptly, maintaining professionalism and enhancing customer satisfaction.
Store Front Cashier
CVS
Lowell
06.2016 - 06.2018
- Operated cash register accurately, verifying prices against tags and scanning items correctly.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted customers with product inquiries, offering tailored recommendations to improve their shopping experience.
- Answered customer inquiries about store policies and promotions to ensure informed purchasing decisions.
- Greeted customers warmly to foster positive interactions and loyalty.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Checked expiration dates on products before processing sales to ensure quality.
Education
Associate of Science - Business Administration And Management
Middlesex Community College
Lowell, MA01-2018
Skills
- Prescription processing and pharmacy software
- Medication preparation and dispensing
- Inventory management and control
- Regulatory compliance and FDA/HIPAA adherence
- Insurance billing expertise
- Data entry accuracy
- Workflow optimization strategies
- Employee training and development
- Decision-making abilities
- Multitasking
- Adaptability and flexibility
- Team collaboration
- Customer relationship management
- Conflict resolution
- Effective communication
- Creative thinking and innovation
- Self-motivation
Certification
Pharmacy Technician License-Massachusetts issued by Board of Pharmacy 2026
Timeline
Lead Pharmacy Technician
CVS Pharmacy
06.2021 - Current
Pharmacy Technician
CVS Pharmacy
06.2018 - 2021
Store Front Cashier
CVS
06.2016 - 06.2018
Associate of Science - Business Administration And Management
Middlesex Community College