Charlene Mason
New Caney,TX
Summary
Dynamic Manager with a proven track record at C.O Transmission, excelling in customer service and team leadership. Expert in optimizing operations and enhancing relationships, achieving a significant improvement in staff efficiency and client satisfaction. Skilled in time management and complex problem-solving, adept at setting ambitious goals and leading teams to surpass them.
Overview
19
19
years of professional experience
Work History
Manger
C.O Transmission
Houston, OH
01.2013 - Current
Due employees schedule, order parts ,due payroll deal with the customer
Manager
Frenchys Chicken
Houston, TX
10.2005 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
N/A - Business
F. A Douglass
New Orleans, LA06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Relationship building
- Operations management
- Shift scheduling
Timeline
Manger
C.O Transmission
01.2013 - Current
Manager
Frenchys Chicken
10.2005 - 01.2010
N/A - Business
F. A Douglass