Charlene Miller
Clifton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Store Manager
Sportsman's Warehouse
Montrose, CO
09.2022 - Current
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Regional Merchandising Manager
Sportsman's Warehouse
Grand Junction, CO
06.2022 - 09.2022
- Collaborated with cross-functional teams to identify opportunities for improvement in merchandise displays.
- Developed and implemented regional merchandising strategies to increase sales.
- Assisted in creating promotional materials and displays for new products.
- Provided training and guidance to store personnel on merchandising techniques.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Evaluated existing procedures and processes related to merchandising operations, making necessary recommendations for improvement.
Department Manager
Sportsman's Warehouse
Grand Junction, CO
11.2001 - 06.2022
- Implemented and improved merchandising strategies to achieve sales goals.
- Resolved escalated issues with positive approach, persuasive communication skills and effective conflict management strategies.
- Inspected department daily to verify team conformance with policies and expectations.
- Taught employees to improve proper and courteous service and how to handle many situations.
- Trained employees in department policies and procedures, as well as sales techniques and customer service.
- Oversaw day to day operations and special projects in fast paced environment.
- Assisted Store Manager in administering policies and practices in areas such as human resources, compliance, safety and quality assurance.
Education
High School Diploma -
Central High School
Grand Junction, CO2000
Skills
- Reliable
- Communication
- Merchandising
- Product restocking
- Hiring and Training
- Conflict de-escalation
- Scheduling
- Performance Review
- Customer Service
- Critical Thinking
- Time Management
- Store Merchandising
- Team Development
- Payroll Management
- Operations Management
- Store operations oversight
- Shift Scheduling
- Outstanding communication skills
- MS Office proficient
- Strategic thinker
- Team Leadership
- Inventory Oversight
- Problem-Solving
- Employee Scheduling
- Store Opening and Closing
- Employee Terminations
- Performance Reviews
Timeline
Store Manager
Sportsman's Warehouse
09.2022 - Current
Regional Merchandising Manager
Sportsman's Warehouse
06.2022 - 09.2022
Department Manager
Sportsman's Warehouse
11.2001 - 06.2022
High School Diploma -
Central High School
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