Charlene Moncada

I am responsible for answering calls promptly and demonstrate the highest level of service and compassion. I send messages to the patient's primary care doctor's with any questions, concerns or requests on behalf of the patient's

I answer over 100 calls daily which include taking messages, scheduling vaccine appointments or directing to the appropriate department.

I am responsible for scheduling flu and covid vaccines and canceling medical appointments over the phone.

I am also the designated team member to assist SYH patient's with any MyChart assistance such as creating their account step by step, assisting with password change and assuring they gain complete access into their account.

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Trained and supervised employees on office policies and procedures.
• In charge of special events administrative duties such as but not limited to all email correspondence to clients requests and interpreters. Creating quotes for all incoming requests and assisted with scheduling certified interpreters for all events.

• Scheduled court reporters and vidographers for our clients deposition's and mediations. I hosted and scheduled depositions in our San Diego conference rooms, set up the conference rooms with the appropriate equipment, set up Zoom meetings for our clients, front desk duties including first point of contact in person and via phone, directed calls to the appropriate departments, printed and mailed checks for our court reporters. I collected and processed daily mail and checks accordingly.

• Handled a high volume of incoming calls from patient's and insurance calls. I updated patient demographics, audit accounts to assure accuracy, resolved credit balances, prepared and processed refunds, verified member eligibility, checked status of unpaid claims by phone.

• Managed a high volume of calls, verified insurances, scheduled patient's for imaging appointments, processed documents for medical records, insurance and authorizations.