Charlene Singleton-Jones
Pooler,USA
Summary
Excelling in sales team development and customer relationship management. Expert in training and leadership, I implemented innovative marketing strategies that significantly boosted community engagement and enhanced operational efficiency, ensuring exceptional service and compliance with health standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator
Mezzy’s Cafe
Estill, South Carolina
04.2024 - Current
- Trained new employees on food preparation and customer service standards.
- Managed inventory, ensuring timely ordering of supplies and minimizing waste.
- Implemented health and safety procedures to maintain compliance with regulations.
- Built strong relationships with local suppliers to enhance product offerings.
- Developed marketing strategies that increased community engagement with the cafe.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction.
Traveling Chef
Hotel Profitability Advisors
Emeryville, California
02.2022 - 11.2023
- Collaborated with hotel staff to create tailored menus for events and special occasions.
- Managed kitchen operations, ensuring cleanliness and organization during service hours.
- Trained junior chefs on culinary techniques and kitchen safety protocols effectively.
- Implemented food safety standards in compliance with health regulations consistently.
- Developed innovative recipes that showcased seasonal ingredients and local flavors.
- Coordinated with management to streamline kitchen workflows and improve efficiency.
General Manager
Parker's
Pooler, USA
10.2020 - 11.2021
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Designed sales and service strategies to improve revenue and retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Manager
Pilot Flying J Travel Center
Portwentworth, USA
04.2020 - 09.2020
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Restaurant Owner
Boomers Seafood, Soulfood and BBQ
Portwentworth, USA
03.2018 - 02.2020
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Hired, trained and motivated staff to fill all restaurant openings.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Managed and supervised 30+ employees in 2 restaurants.
Restaurant Owner
Wood's Kitchen
Bloomingdale, USA
01.2017 - 09.2018
- Managed food preparation, guest interaction, quality control, and customer relations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Implemented health and safety standards to comply with regulations.
- Directed marketing initiatives to promote restaurant offerings and events.
- Monitored inventory levels to reduce waste and ensure stock availability.
Education
Some College (No Degree) - Business Management
University of Phoenix
Savannah, GASome College (No Degree) - Speech Pathology
South Carolina State University
Orangeburg, SCSome College (No Degree) - General Studies
Orangeburg Calhoun Technical College
Orangeburg, SCSkills
- Team development
- Program development
- Performance enhancement
- Training supervision
- Leadership and team building
- Sales forecasting
- Relationship management
- Calm under pressure
- Communication skills
- Excellent Customer Service
Certification
Serv Safe Certified, 01/01/17
Timeline
Owner/Operator
Mezzy’s Cafe
04.2024 - Current
Traveling Chef
Hotel Profitability Advisors
02.2022 - 11.2023
General Manager
Parker's
10.2020 - 11.2021
Manager
Pilot Flying J Travel Center
04.2020 - 09.2020
Restaurant Owner
Boomers Seafood, Soulfood and BBQ
03.2018 - 02.2020
Restaurant Owner
Wood's Kitchen
01.2017 - 09.2018
Some College (No Degree) - Business Management
University of Phoenix
Some College (No Degree) - Speech Pathology
South Carolina State University
Some College (No Degree) - General Studies
Orangeburg Calhoun Technical College