Gaining more Customer service experience
Charlene Tomkies
Property Manager
Detroit,MI
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Language
Work History
Property Manager
ID REAL ESTATE LLC
DETROIT, United States
01.2018 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained sufficient number of units market-ready for lease.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Administered operations to handle needs of more than 300 tenants across 250 property units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Leasing Specialist
Bicentennial Towers
Detroit, MI
03.2017 - 11.2017
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Showed apartments to potential tenants and answered questions regarding community.
- Created and submitted daily reports on leasing activities.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Performed background checks on over 1,000 apartment applicants.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Posted policies and rules in common areas for tenant review.
- Kept meticulous records of correspondence between management and tenants.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Invited prospects to fill out application upon completion of property tour.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Kept accurate records of all resident and tenant correspondence.
- Attended staff meetings and took extensive notes to share with property manager.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Collected, completed and processed lease applications.
- Escalated major issues to property manager for immediate remediation.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Set appointment times for individuals to tour facilities and see available units.
- Developed and implemented resident activities and identified problem vacancies.
- Distributed and followed up on tenant renewal notices.
Education
No Degree - Pyschology
Wayne County Community College District
Detroit, MI 05.2001 -
Skills
Property tours and inspections
Affordable housing programs knowledge
Building operations
Maintenance knowledge
Financial budgeting and reporting
Tenant and eviction laws
Knowledge of building codes
Customer service-focused
Administrative support
Exceptional oral and written communication skills
Contract Negotiation
Property management
Budgeting
Staff Management
Marketing and advertising
Leasing and sales
Adaptable
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
ID REAL ESTATE LLC
01.2018 - Current
Leasing Specialist
Bicentennial Towers
03.2017 - 11.2017
No Degree - Pyschology
Wayne County Community College District
05.2001 -