Charlene Welles
Rockland,MA
Summary
Dedicated and personable customer service professional with over 16 years of experience in the retail industry. Well-versed in fielding customer questions, providing recommendations and solutions. Skilled in handling customer issues in fast-paced and high-pressure situations. Adept at multi-tasking and communicating with a commitment to relationship building with customers and colleagues. A reliable team player who thrives in both collaborative and independent settings.
Overview
16
16
years of professional experience
Work History
Head Cashier
Lowes
09.2007 - Current
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
High School Diploma -
Rockland High School
Rockland06.1983
Skills
- Employee Training
- Customer Service Management
- Schedule Coordination
- Time management strength
- Customer Service
- Multi-tasking skill
- Issue Resolution
Timeline
Head Cashier
Lowes
09.2007 - Current
High School Diploma -
Rockland High School