Charles Bailey
St Louis,MO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead
Lowes Home Improvement Warehouse
02.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Supervisor
Krispy Kreme
01.2022 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
Manger
Qdoba Eats
01.2021 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Bus Driver
Missouri Central School Bus
02.2019 - 11.2020
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
CNC Machine Operator
Wilson Manufactuing
01.2016 - 12.2018
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Trained and coached new team members on proper machine set-up procedures.
- Manually set up machinery, lathes, and grinders.
- Utilized calipers and other measuring tools to increase accuracy of parts.
Truck Driver
FedEx
02.2016 - 10.2017
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Education
No Degree - Computer Science
Forest Park College
5600 Oakland Ave02.2024
Skills
- Community Education
- Overseeing Personnel
- Storage Virtualization
- Oracle E-Business Suite
Certification
- Certified Forklift
Timeline
Lead
Lowes Home Improvement Warehouse
02.2023 - Current
Supervisor
Krispy Kreme
01.2022 - 12.2022
Manger
Qdoba Eats
01.2021 - 12.2021
Bus Driver
Missouri Central School Bus
02.2019 - 11.2020
Truck Driver
FedEx
02.2016 - 10.2017
CNC Machine Operator
Wilson Manufactuing
01.2016 - 12.2018
No Degree - Computer Science
Forest Park College
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