Dianne M Phillips
SHELBY,NC
Summary
With over 15 years of experience, including a pivotal role at Daniel Memorial, I excel in building rapport across diverse groups and providing critical mental health support. My expertise spans from child advocacy to substance abuse counseling, demonstrating a unique blend of empathetic engagement and effective community resource utilization.
Overview
24
24
years of professional experience
Work History
Lead Family Services Counselor
Daniel Memorial
Jacksonville, FL
11.2021 - Current
- Provided referrals to appropriate medical, mental health, and social services.
- Conducted home visits to assess living conditions and support needs.
- Developed long-term relationships with clients by providing emotional support throughout their recovery process.
- Maintained confidentiality and adhered to professional ethics and standards.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Advocated on behalf of clients to secure necessary services and support.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Transitioned clients to different providers based on progress or needs.
Social Worker AIT
Cleveland County Department of Social Services
Shelby, USA
05.2019 - 12.2020
- Company Overview: North Carolina Child Welfare Collaborative
- Family centered investigations and assessments
- Experience with sexual abuse and physical abuse investigations
- Responsibilities including working with law enforcement, drug testing, timely and accurate assessments of child abuse and neglect
- Responsibilities also included assessing the family and children for safety threats, drug use and impact on the family and making appropriate referrals
- Knowledgeable of court proceeding and experienced testifying in family court
- Responsibilities have included day and nighttime work
- North Carolina Child Welfare Collaborative
Human Services Specialist II
South Carolina Department of Social Services
Union, USA
05.2018 - 05.2019
- Company Overview: Certified in Child Welfare and Adult Protection Services
- Caseload included investigations and family preservation
- Responsibilities for child welfare cases included assessing child safety, addressing safety threats, writing safety plans, making referrals to outside agencies, making home visits, testifying in court, working with law enforcement and strengthening the family
- Adult Protective Services caseload included investigations and treatment
- Responsibilities for adults included assessing adults for safety threats such as self-neglect, abuse, exploitation, or neglect
- Making necessary referrals to law enforcement, outside agencies, nursing homes, and assisting with obtaining stated health care coverage
- Certified in Child Welfare and Adult Protection Services
Residential Counselor
New Hope Treatment Center
Rock Hill, USA
01.2018 - 04.2018
- Supervise and management of emotionally disturbed children within a therapeutic residential milieu
- Assists in management of aggressive individuals through deescalation and behavior management
- Provides timely and accurate documentation in the clinical record of residents' behavior
- Participates as an active member of a Multidisciplinary treatment team and resident goal planning
Substance Abuse and Behavioral Disorder Counselor
Stacie Bennett Camp, Ph.D, LPCS
Shelby, USA
10.2016 - 12.2017
- Assisted with Substance Abuse Group Therapy
- Performed case management for substance abuse clients including collaborating with social workers, probation officers and community resources
- Assess clients for a proper plan of treatment for their recovery
Support Specialist
Hughes BMHS
Gastonia, USA
06.2013 - 10.2017
- Provided one-on-one therapeutic support to a developmentally disabled client
- Assisted with implementing client's treatment plan, including self-care activities, independent living skills, and increasing awareness of community resources
- Documented interactions with client and submitted documentation in a timely manner
- Complied with maintaining the confidential records of client
Therapeutic Activities Services Worker
Little Pond Farm Equestrian Center
Shelby, USA
01.2009 - 12.2014
- Effectively engaged developmentally disabled children in one-on-one and group therapeutic horseback riding
- Reported children's progress to parents and other social supports
- Completed documentation in a timely manner
- Ensured the safety of children during the therapeutic horseback riding
- Provided children with general knowledge about horses and maintaining horses
Administrative Manager
Charlotte Wholesale Auction Company
Charlotte, USA
06.2001 - 01.2009
- Completed administrative tasks, including managing imports and exports of general merchandise, and facilitated docking tasks
- Efficiently supervised up to 15 employees at a given time, and ensured their compliance with company's standards
- Managed accounts receivable and accounts payable
- Processed payroll in a timely fashion
Education
Bachelor's Degree - Sociology w/ Minor in Psychology
Gardner Webb
NCSkills
- A multi-skilled helping professional with 15 years of experience
- Demonstrated ability to build rapport with diverse groups
- Experience providing recreational therapeutic services to children
- Experience providing one-on-one care to developmentally disabled adults
- Proven ability to perform administrative tasks efficiently
- Experienced in customer service and customer solutions
- Domestic violence intervention
- Parenting education
- Empathy development
- Behavior modification
- Multicultural competence
- Mental health assessment
- Child advocacy
- Self-care strategies
- Mental health support
- Community education
- Child welfare laws
- Client interviewing
- Behavioral assessment
- Family dynamics
- Child development
- Substance abuse counseling
- Community resources
References
Available on Request
Timeline
Lead Family Services Counselor
Daniel Memorial
11.2021 - Current
Social Worker AIT
Cleveland County Department of Social Services
05.2019 - 12.2020
Human Services Specialist II
South Carolina Department of Social Services
05.2018 - 05.2019
Residential Counselor
New Hope Treatment Center
01.2018 - 04.2018
Substance Abuse and Behavioral Disorder Counselor
Stacie Bennett Camp, Ph.D, LPCS
10.2016 - 12.2017
Support Specialist
Hughes BMHS
06.2013 - 10.2017
Therapeutic Activities Services Worker
Little Pond Farm Equestrian Center
01.2009 - 12.2014
Administrative Manager
Charlotte Wholesale Auction Company
06.2001 - 01.2009
Bachelor's Degree - Sociology w/ Minor in Psychology
Gardner Webb
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