Charles Burns, IV
Detroit,MI
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds
Detroit, MI
07.2022 - Current
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Maintained up-to-date records of all employee trainings completed.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Other duties as assigned by store manager
Crew Member
Wendy's
Detroit, MI
07.2021 - 06.2022
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Bradford Academy
Southfield, MI06-2024
Skills
- Safe Food Handling
- Order Management
- Beverage Preparation
- Menu Memorization
- Customer Engagement
- Inventory Restocking
- Food Preparation
- Drive-Thru Operations
- Health Code Compliance
- Store Opening and Closing
- Clear Communication
- Time Management
- Ordering Procedures
- Cleaning
- Teamwork and Collaboration
- Safety awareness
- Initiative and Self-Motivation
- Team Contributions
- Integrity and Honesty
- Safe Vehicle Operation
- Telephone Etiquette
- Equipment Maintenance
- Inventory Counts
- Workplace Efficiency
- Flexible Schedule
- Verbal and written communication
- Quality Control Checks
- Performance Improvement
- Supplies Monitoring and Restocking
References
References available upon request.
Timeline
Crew Member
McDonalds
07.2022 - Current
Crew Member
Wendy's
07.2021 - 06.2022
High School Diploma -
Bradford Academy
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