Charles Chapman III
Madill
Summary
Dynamic manager with proven expertise in customer service and team leadership. Committed to enhancing operational efficiency and fostering collaboration, driving measurable improvements in employee engagement and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Manger
Traditions
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Maintenance Technician
Jagad Nursery
04.2020 - 03.2022
- Conducted routine maintenance on irrigation systems to ensure optimal plant growth and health.
- Diagnosed electrical and mechanical issues, implementing effective repairs to reduce downtime.
- Collaborated with team members to enhance workplace safety through regular inspections and training sessions.
- Developed maintenance schedules for equipment, improving overall operational efficiency and reliability.
- Streamlined inventory management for maintenance supplies, ensuring timely availability of essential materials.
- Inspected and maintained equipment to keep items in top working condition.
HVAC Technician
Danny Griffin
02.2014 - 07.2016
- Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
- Conducted routine maintenance, enhancing system efficiency and extending equipment lifespan.
- Installed new heating and cooling units, adhering to industry standards and safety protocols.
- Collaborated with team members to streamline workflow processes for improved service delivery.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
Field Supervisor
Scott Briggs Heating And Air
02.2006 - 02.2014
- Supervised installation and maintenance of heating and air conditioning systems.
- Coordinated team schedules to optimize project timelines and resource allocation.
- Trained new technicians on safety protocols and best practices for equipment handling.
- Conducted quality control inspections to ensure compliance with industry standards.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
Helper
Webb Electric
06.2003 - 02.2006
- Assisted electricians in installation and maintenance of electrical systems.
- Operated hand and power tools efficiently to support project completion.
- Maintained a clean and organized work environment to enhance safety.
- Collaborated with team members to troubleshoot electrical issues effectively.
Education
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC06-1986
No Degree -
The Orangeburg Career & Technology Center
Orangeburg, SC1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Maintenance Technician
Jagad Nursery
04.2020 - 03.2022
Manger
Traditions
03.2017 - Current
HVAC Technician
Danny Griffin
02.2014 - 07.2016
Field Supervisor
Scott Briggs Heating And Air
02.2006 - 02.2014
Helper
Webb Electric
06.2003 - 02.2006
High School Diploma -
Orangeburg Wilkinson High School
No Degree -
The Orangeburg Career & Technology Center