Charles Desdunes Jr
Humble,TX
Overview
1
1
Certification
Work History
Technical Support Representative
Tachus Solutions
08.2022 - 01.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Education
Associate of Applied Science - Cybersecurity
Lone Star College System
Spring, TX05.2024
Skills
- Critical Thinking
- Problem-Solving
- Excellent Communication
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Professional Working
Bulgarian
Professional Working
Timeline
Technical Support Representative
Tachus Solutions
08.2022 - 01.2023
Associate of Applied Science - Cybersecurity
Lone Star College System