Charles Forsman
Cinnaminson,NJ
Summary
Dynamic people development professional with expertise in setting and achieving organizational goals through effective engagement strategies. Demonstrated ability to cultivate commitment among diverse teams, resulting in improved productivity and morale. Focused on creating a culture of continuous learning and development.
Overview
21
21
years of professional experience
Work History
Regional Director of Operations
RAYMOUR & FLANIGAN FURNITURE
MONMOUTH JUNCTION, NEW JERSEY
07.2013 - Current
- Led manager development across multiple functions, including Operations and Customer Delivery teams.
- Managed P&L for regional operations, successfully reducing annual budget variances.
- Oversaw warehouse staffing for 11 retail showrooms and a distribution center spanning 300,000 sq. ft.
- Directed delivery operations with a fleet of 26 trucks for efficient logistics management.
- Co-supervised a team of 64 delivery professionals alongside the Customer Delivery Manager.
- Worked closely with Operations Manager to oversee a workforce of 70 warehouse personnel.
- Implemented new WMS system in second quarter of 2024 to optimize workflow processes.
- Achieved outstanding customer satisfaction ratings, maintaining over 4.96 stars and exceeding 96% overall satisfaction.
Operations Manager
RAYMOUR & FLANIGAN FURNITURE
MONMOUTH JUNCTION, NEW JERSEY
06.2009 - 06.2013
- Planned and executed financial operation budgets, balancing resource expenditure with service standards.
- Established a safety-first culture leading to an OSHA rating of 1.43.
- Created management development plans to support internal promotions in operational management.
- Directed Inventory and Operations Best Practice Teams, driving best practices across departments.
- Enhanced inventory accuracy from 99.25% to 99.98% over a one-year period.
- Implemented Red Prairie (WMS), providing comprehensive training for staff.
- Boosted daily customer satisfaction from 92% to 96%, ensuring consistent service quality.
- Analyzed operations reports while mentoring direct reports on performance metrics.
Inventory Control Manager
RAYMOUR & FLANIGAN FURNITURE
OAKLAND, NEW JERSEY
01.2008 - 06.2009
- Ensured successful inventory management in 10 full line showrooms.
- Executed inventory best practices within showroom and service center operations.
- Performed monthly audits to maintain accuracy in showrooms and service center warehouse.
- Cultivated leadership skills among Store Warehouse Supervisors for higher-level roles.
- Partnered with store management and customer care to elevate customer shopping experience.
Operations Supervisor
RAYMOUR & FLANIGAN FURNITURE
GIBBSTOWN, NEW JERSEY
11.2004 - 01.2008
- Managed a team of 20 warehouse associates, focusing on productivity and engagement.
- Mentored front line associates to improve operational effectiveness.
- Supervised furniture receiving, shipping, and preparation for seamless product flow.
- Maintained balanced inventory control to support efficient operations.
- Conducted hiring and training processes for front line warehouse associates, including performance evaluations.
Skills
- Operational efficiency
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
- Cost control
- Strategic planning
- Operations oversight
- Business management
- Process improvement
- Customer service
- Leadership effectiveness
- Operations management
Timeline
Regional Director of Operations
RAYMOUR & FLANIGAN FURNITURE
07.2013 - Current
Operations Manager
RAYMOUR & FLANIGAN FURNITURE
06.2009 - 06.2013
Inventory Control Manager
RAYMOUR & FLANIGAN FURNITURE
01.2008 - 06.2009
Operations Supervisor
RAYMOUR & FLANIGAN FURNITURE
11.2004 - 01.2008