Charles Fulbright
Spokane,WA
Summary
I am a results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. I possess strong active listening and persuasion skills. I am adaptable, motivated by new challenges, self managed, hardworking, and I strive to make sure that I create and maintain deep and lasting relationships with my clients
My goal is to successfully create win-win scenarios that last and grow. I strive to grow both personally and professionally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Account Executive
FedEx Logistics / Trade Networks & Brokerage
Auburn, WA
10.2018 - Current
- Successfully manage 3-4 State Territory in the U.S Northwest, from Spokane, WA.
- Excel in establishing customer relationships, interfacing with FedEx Services representatives, & collaborating to achieve mutually beneficial results.
- Territory currently generates nearly $7 MM in revenue
- Prepare International shipping quotes for Air / Ocean / Brokerage / Ground Transportation. Finalized sales, win opportunities and maintain detailed iSell/Salesforce records.
- Forecast new revenue opportunities to measure to grow & manage my customer accounts.
- Continually look for new streams of revenue within my customer base to exceed target revenue goals.
- Secure multiple new accounts to increase company revenue and drive market share.
- Consistently meet new customers to share product / service information, assess needs and learn about their business operations to pair our offerings.
Account Executive
Canon USA
Spokane, WA
05.2008 - 10.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Trained clients on product features and updates to secure buy-in.
- Prepared additional quotes for current clients to upsell products and services.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Dangerous Goods Specialist
FedEx Express
Spokane, WA
04.2008 - 03.2018
- Daily processed incoming dangerous goods on FedEx Express Purple Tail for final delivery via plane or truck to nine local markets.
- Became the top Dangerous Goods Specialist for the AM Operations with 10 years of experience
- Oversaw team activity to make sure we handled the dangerous goods within compliance regulations
- Coordinated outbound truck and feeder operations to ensure legal and safe IATA / DOT approved transport of dangerous goods
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Agricultural Business And Management
Montana State University - Bozeman
Bozeman, MT12.1991
Skills
- Microsoft Office and Salesforce Proficient
- Territory Management & Expansion
- Cold Calling
- Customer Satisfaction
- Partnership Development
- Prospecting Skills
- Account Servicing
- Sales Quota Achievement
- Customer Relationship Management
- Product and Service Sales
Accomplishments
- Achieved Bravo Zulu Award through effectively helping operations maintain business levels while short staffed
Certification
- Currently training to get my Certified Customs Specialist certification
Timeline
Senior Account Executive
FedEx Logistics / Trade Networks & Brokerage
10.2018 - Current
Account Executive
Canon USA
05.2008 - 10.2018
Dangerous Goods Specialist
FedEx Express
04.2008 - 03.2018
Bachelor of Arts - Agricultural Business And Management
Montana State University - Bozeman