Charles Grogan

• Created and updated customer accounts with relevant information.
• Used digital methods and traditional telephone approaches to generate sales leads.
• Collected information on sales and service issues to coordinate team-wide resolutions.
• Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
• Answered customers' questions regarding products, prices and availability.
• Developed and deepened customer relationships to drive revenue growth.
• Managed friendly and professional customer interactions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Set up and make sure all specs are correct on the finger joint Machine

• Carried out day-to-day duties accurately and efficiently.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked flexible hours across night, weekend, and holiday shifts.

Managed the press operator machine making sure all plywood was placed together and ran through the plywood machine.

• Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts and forklifts.
• Loaded and positioned raw materials in loading and feeding mechanisms.
• Operated press to achieve highest print quality and productivity with minimal scrap.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Kept equipment clean, repaired and lubricated to maximize performance.
• Followed company policies and OSHA requirements to maintain work safety.
• Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
• Achieved challenging production goals on consistent basis by optimizing machine operation.